Trying out Rise. It's great. I added a storyline block with the standard 4x3 dimensions and then a custom 800 x 570 and everytime I preview I see white bar top and bottom. I have the Menus & Controls set to off. Modern Player Style. I tried making the background transparent and then matching it with the color of the block. Nothing seems to work.
The storyline block color was a light beige. I didn't see any change when switching between widths. I did change the background to white so the bars don't show but this limits the background color I can use. Hope that makes sense.
Could you share a link to your Rise course so that we could take a look? Perhaps it's another block above or below your Storyline block that is adding the white padding?
Hi Jenny. Are you seeing a white border around the slide, as in, between the slide and the player in the Storyline interaction?
Or can you tell if the white is happening around the entire Storyline interaction (outside of player) in Rise? Do you use a custom background color for the Storyline block in Rise?
We are working on an issue with white backgrounds showing up, so I want to be sure to get a proper understanding of what you're seeing. If you can attach a screenshot, that would be great, too. Thanks!
I'm attaching a picture for you to see...My intent is to have the thin blue square be the end of what is being imported with a grey background from Rise.
What you're seeing matches the bug Crystal mentioned where slides show a white border between the slide and the player. A current workaround for this is to use a white slide background and a white Storyline block background–fingers crossed that can work in the meantime!
I'm sure this has been frustrating, as the goal is to produce high-quality work, and the white border you're seeing is keeping you from achieving that. We're working on ways to solve this issue, and I promise to keep you in the loop with any updates!
I'm wondering if part of the issue is with Storyline. The background shows that it is white (#FFFFFF), but in truth it looks off-white, even in comparison to blank slides on Storyline. If that could be fixed, then the background in Rise could at least be changed to a different color. Of course, this would only work if your Storyline content is on a white background! Looking forward to when this is fixed!
I don’t currently have any updates, but you are now subscribed to this conversation which means as we share updates here, you’ll automatically be notified.
Even with a white background, this happens (and I'm not using a Frame around the SL embedded screen. I'd like to know if there's a resolution for it by changing any settings in SL.
UPDATE: I found a weird workaround - instead of choosing a white background, I chose a gradient background from white to white and it now matches the white of the bars. This won't fix one with a border, but it looks better for full white.
UPDATE 2: After making an edit and republishing my weird workaround stopping working. Maybe I like white bars...
Thanks for sharing, Alexis! I opened a support case so we can continue troubleshooting with you. You should have an email from support with next steps.
Hey everybody. I'm excited to let you know that we just released update 29 for Storyline 360! Here are all the details.
One of the fixes addresses an issue where a white border was showing around Storyline blocks that had a custom background color in Rise 360.
Here’s how you can update Storyline 360. After updating Storyline, please republish your Storyline interaction for Review 360 and insert the new version into Rise 360. Let me know how you make out!
Hi Crystal, I just downloaded Storyline onto my computer today and I'm having the same issue as the others in this thread. I've attached a screenshot for you.
Still seeing white bars above and below the storyline block in my Rise course. I installed the update yesterday, republished the storyline file, and reloaded the storyline block into Rise. I attached an image.
Thanks so much for coming back to let us know you're still seeing this problem, even after installing the latest update. We're going to take a closer look at this bug, and I'll update you as I know more.
I've been finding that my files have been displaying in Rise inconsistently lately. Some have thick white lines, others thinner white lines and some have no white lines, even though the Storyline files all use the same 'story size' dimensions and publish settings.
Hi there, Mish. We have reopened this issue for further testing. I'm really sorry we didn't nail this one the first time! As we get more information, we'll let you know here.
I hope it's OK to revive this thread. I understand that it should be possible to have absolutely no player frame, but perhaps I am mistaken on this. We are using a light grey background, which obviously clashes with a white border when you are going for the full-width look.
We have been struggling with the issue described above on all devices that have the latest version of Storyline 360. However, those that have a slightly outdated version do not.
Could you advise on what we are missing? I am adding images of the issue.
We have tried every variation of player settings possible short of going with a white background, which we would like to avoid if possible.
45 Replies
Hey Russell,
Happy to hear you're checking out Rise! What is the background color of the Storyline block? Is it something other than white?
Also, do you see a difference when switching the Storyline Width to Medium or Full Width?
Hi Alyssa.
The storyline block color was a light beige. I didn't see any change when switching between widths. I did change the background to white so the bars don't show but this limits the background color I can use. Hope that makes sense.
Hi Russell,
Could you share a link to your Rise course so that we could take a look? Perhaps it's another block above or below your Storyline block that is adding the white padding?
Did you ever find a resolution to this? I'm having the same issue, with the white blocks directly above and below the slide, as if they're connected.
Hi Jenny. Are you seeing a white border around the slide, as in, between the slide and the player in the Storyline interaction?
Or can you tell if the white is happening around the entire Storyline interaction (outside of player) in Rise? Do you use a custom background color for the Storyline block in Rise?
We are working on an issue with white backgrounds showing up, so I want to be sure to get a proper understanding of what you're seeing. If you can attach a screenshot, that would be great, too. Thanks!
Hi Crystal,
I'm attaching a picture for you to see...My intent is to have the thin blue square be the end of what is being imported with a grey background from Rise.
Really appreciate the screenshot, Jenny!
What you're seeing matches the bug Crystal mentioned where slides show a white border between the slide and the player. A current workaround for this is to use a white slide background and a white Storyline block background–fingers crossed that can work in the meantime!
I'm sure this has been frustrating, as the goal is to produce high-quality work, and the white border you're seeing is keeping you from achieving that. We're working on ways to solve this issue, and I promise to keep you in the loop with any updates!
Hi Crystal,
I'm wondering if part of the issue is with Storyline. The background shows that it is white (#FFFFFF), but in truth it looks off-white, even in comparison to blank slides on Storyline. If that could be fixed, then the background in Rise could at least be changed to a different color. Of course, this would only work if your Storyline content is on a white background! Looking forward to when this is fixed!
Also am interested in hearing about a fix for this.
Hi Rajan,
Thanks for reaching out!
I don’t currently have any updates, but you are now subscribed to this conversation which means as we share updates here, you’ll automatically be notified.
Even with a white background, this happens (and I'm not using a Frame around the SL embedded screen. I'd like to know if there's a resolution for it by changing any settings in SL.
UPDATE: I found a weird workaround - instead of choosing a white background, I chose a gradient background from white to white and it now matches the white of the bars. This won't fix one with a border, but it looks better for full white.
UPDATE 2: After making an edit and republishing my weird workaround stopping working. Maybe I like white bars...
Hi Alexis!
It sounds like you're using a white slide background, and a white Rise 360 block background. Is that right?
can you share a screenshot of what you're seeing so we can get a better idea? I'll be standing by!
Yes correct. Screen shot attached showing the difference between what looks off-white and then whiter 'bars' above and below. Thanks!
Thanks for sharing, Alexis! I opened a support case so we can continue troubleshooting with you. You should have an email from support with next steps.
Hey everybody. I'm excited to let you know that we just released update 29 for Storyline 360! Here are all the details.
One of the fixes addresses an issue where a white border was showing around Storyline blocks that had a custom background color in Rise 360.
Here’s how you can update Storyline 360. After updating Storyline, please republish your Storyline interaction for Review 360 and insert the new version into Rise 360. Let me know how you make out!
Hi Crystal, I just downloaded Storyline onto my computer today and I'm having the same issue as the others in this thread. I've attached a screenshot for you.
Still seeing white bars above and below the storyline block in my Rise course. I installed the update yesterday, republished the storyline file, and reloaded the storyline block into Rise. I attached an image.
Hey everyone,
Thanks so much for coming back to let us know you're still seeing this problem, even after installing the latest update. We're going to take a closer look at this bug, and I'll update you as I know more.
Hi Alyssa,
Do you have any updates on this error?
I've been finding that my files have been displaying in Rise inconsistently lately. Some have thick white lines, others thinner white lines and some have no white lines, even though the Storyline files all use the same 'story size' dimensions and publish settings.
Cheers,
Mish
Hi there, Mish. We have reopened this issue for further testing. I'm really sorry we didn't nail this one the first time! As we get more information, we'll let you know here.
This post was removed by the author
Hi everyone!
I'm here to report good news!🗞
Our newest update ( Update 32, build 3.32.20313.0) for Storyline 360 launched today!
You'll see all the fixes in the updated release notes. This update includes a fix for an issue in Rise 360 where a white border would appear around Storyline blocks with custom background colors.
Make sure to update Articulate 360 to get all the fixes!
Hi Crystal and Lauren,
I hope it's OK to revive this thread. I understand that it should be possible to have absolutely no player frame, but perhaps I am mistaken on this. We are using a light grey background, which obviously clashes with a white border when you are going for the full-width look.
We have been struggling with the issue described above on all devices that have the latest version of Storyline 360. However, those that have a slightly outdated version do not.
Could you advise on what we are missing? I am adding images of the issue.
We have tried every variation of player settings possible short of going with a white background, which we would like to avoid if possible.
Hi Steyn,
So sorry you're running into this! We fixed this bug in a previous update, but the problem is happening again in Storyline 360 Update 36.
Our team is on it, and we'll let you know as soon as we get it resolved.
Thanks, Alyssa! I look forward to hearing it has been resolved.