Forum Discussion
Access to see feature requests
We are struggling to have our support tickets that don't get (or don't have) a resolve turned into feature requests even after being assured several months ago that it was.
It would be great if we could search, watch and vote on feature requests in a formal way so that what we need and would use make it onto the roadmap.
4 Replies
Hi NS950,
Thanks for reaching out and sharing this! I understand why you’d want clearer visibility into a request you were told had been recorded several months ago.
I can see you’ve also been in touch with my colleague Robert through a support case. They’ve shared more information with you about how we manage feature requests.
Your experience gives us helpful context to share with our product team about the need for customers to see what happens to their requests after submitting them.
Thank you JMManalili for reiterating what I told you. It's nice we are all confirmed that we are all on the same page, this brings me comfort.
As to the request portion "It would be great if we could search, watch and vote on feature requests in a formal way so that what we need and would use make it onto the roadmap."
This would mean visibility on the 'collation' tool/data that is referenced in point 3 How We Manage Feature Requests
As to the support ticket for different feature request, I am happy to leave that at support to get the answer which it sounds like can be secured from the collation tool and just copy pasted to me. I eagerly await Robert's response.
Hey NS950,
Thanks for following up.
I see that Robert just replied to your email, sharing additional insight on that request. You're in excellent hands with him, and we can continue the conversation there.
