Comments Disappearing After Submission in Review 360
Hi, I’m experiencing a problem with Review 360 where reviewers are posting comments, but these seem to disappear very quickly after being posted. While the reviewer believes they have submitted their review, I’m left with an empty review course. I’ve confirmed that this has happened with two different people on the same course. They have checked the review links, and the comments are also not showing up for them. What makes it even stranger is that other people have been able to successfully post their comments on this course. For these comments, I’ve received notifications in my email, but I’m not notified about the disappearing ones. I’ve already seen multiple threads regarding this issue on this forum, but no fix is mentioned anywhere. I’ve tried enabling resolved comments, turning comments off and on again, but to no avail. Review 360 - Feedback disappeared | Articulate - Community Review 360 comments missing | Articulate - Community Missing Feedback in Review 360 | Articulate - Community Comments in review link are not saved | Articulate - Community At this moment, the unreliability of Review 360 means we cannot send courses out for review. Do you have any possible fixes? Thanks!Labeled Graphic Going Behind Next Block
Hi all, I've searched the forum with no luck. We have an issue that is happening only sometimes. The pop-up from a labeled graphic is going behind the next block so learners can't read it. I know our labeled graphic is narrow and the pop-up is quite long, but this isn't happening every time we use this particular graphic. The issue does not appear in the editable course file, but it DOES appear in Review360 and when published and placed in our LMS. We've been able to replicate the issue on multiple browser types. I'm trying to understand why this might be happening and how to mitigate it since this graphic is used across multiple courses in a curriculum and it seems very random how it sometimes is hidden and sometimes not. Any ideas? Apologies for the blurred image but trying to protect proprietary information.SMEs unable to leave comments in Review 360
All of a sudden in the last few days, nobody can leave a comment in Review 360. I tested it out in incognito mode and I was also unable to leave a comment. This is for both the projects I am doing in Rise and Storyline. Is this a known issue or is anyone else having this issue?Storyline Block Issue
Hey folks, I'm having an issue with some step-by-step simulations I created in Storyline after inserting them in a Rise course as a Storyline block. The "Try" portion of the step-by-step simulations are what have been giving me the issues. When testing the Storyline block within my Rise course, I'm finding that the hint captions are changing locations, and specific slides are missing information that is present when I preview the simulations in Storyline. The issues seem to be connected to when a drop-down menu was selected in the simulation recording. The problems don't occur in the "View" or "Test" step-by-step slides. Has anyone had this issue and found a way to troubleshoot it? Let me know if additional information would be helpful. Thank you for your time!Access Denied error in Rise code blocks (Review 360)
Rise code blocks are throwing an Access Denied error in Review 360 on one of my courses. Here's what I've found through troubleshooting: It only happens in Review 360. Totally fine in web and SCORM output. It's only happening in an existing course when we've pulled in a working code block template in from our block library. When I build a new course from scratch, the code block breaks when I try to copy in a lesson from the problem course (even if that lesson does not contain any code blocks). The issue persists even when I scrub any external HTTP links from the code, so I think it's an issue with Review 360 not a true permissions issue. One solution I'm considering would be to rebuild that course from scratch, pulling in block templates back one at a time, but that would be pretty tedious. Anyone else running into this issue?Reviewers asked to enter email and password when adding comment in Review 360
Hi, Our reviewers are getting prompted to enter their email address and a password when they attempt to add a comment in Review 360. Why is this happening and how can we stop it? The content is set to allow anyone with link to review and allow users without articulate ID to comment. I've attached screenshots of what the reviewer is getting.Help with free trail ending
Dear Articulate community, I have a big problem with my Articulate free trial version, which ends today. That's what my account suggests (see photo). Unfortunately, I no longer have access to my courses. Whenever I try to access them, the following window pops up: “Subscribe to Articulate 360 Want to continue using Rise 360? Buy an Articulate 360 subscription.” I have created several courses that I wanted to publish before the trial version expired. I have put a tremendous amount of work into these over the past few weeks. It would be a disaster if I couldn't publish them or at least share them with a colleague. Who can I contact about this issue?Review not loading in Chrome or Edge
Greetings, I'm publishing courses on Review and they show up on my browser normally whitout problems. I'm trying to send Review links to my clients, but they responded that they cannot load the courses with Google Chrome or Microsoft Edge. The course loads its 3 dots animation... and then a blank white screen appears with nothing... Please note that those clients were previously able to see courses in Review, but now they cannot access them, due to the blank page. Has there been anything worth noting when it comes to browsers and Articulate products compatibility? Please note that I'm using an old Chrome version that is "still on V2", not on the latest which is now on V3. I'm newly on Windows 11 and even with Edge, I can still load Review courses normally. Thanks in advance.
