Review 360 - Anyone experience issues with feedback not posting?
Hi, Has anyone else experienced issues where a colleague is accessing a course via Review 360 (added via email and shared link as they are not license holders), and the comments they are trying to leave as feedback are not posting? This is the information they sent me: I have logged in on my side, and there's no feedback recorded, no emails have triggered to me either. I can't work out if this is an issue with my IT systems or if it is an Articulate glitch. Any help would be appreciated!Comments Disappearing After Submission in Review 360
Hi, I’m experiencing a problem with Review 360 where reviewers are posting comments, but these seem to disappear very quickly after being posted. While the reviewer believes they have submitted their review, I’m left with an empty review course. I’ve confirmed that this has happened with two different people on the same course. They have checked the review links, and the comments are also not showing up for them. What makes it even stranger is that other people have been able to successfully post their comments on this course. For these comments, I’ve received notifications in my email, but I’m not notified about the disappearing ones. I’ve already seen multiple threads regarding this issue on this forum, but no fix is mentioned anywhere. I’ve tried enabling resolved comments, turning comments off and on again, but to no avail. Review 360 - Feedback disappeared | Articulate - Community Review 360 comments missing | Articulate - Community Missing Feedback in Review 360 | Articulate - Community Comments in review link are not saved | Articulate - Community At this moment, the unreliability of Review 360 means we cannot send courses out for review. Do you have any possible fixes? Thanks!In-lesson progress tracking not working
Recently, in some of the courses we’ve developed in Rise 360, the in-lesson tracking has not been working consistently. One or two interactions in a lesson sometimes fail to register, which prevents the completion wheel in the sidebar from changing to a checkmark. We use “Continue” buttons after each interaction, so users cannot move to the next section without completing the previous one—so how is a lesson ending up as incomplete? If a lesson is not marked as completed, it will not count towards full course completion. In these courses, users must complete 100% of the content; however, even a single incomplete lesson may result in a user appearing only 50% complete, as the full course completion updates only when all lessons are fully completed—not when lessons are partially finished. I’ve seen this issue occur in both the LMS and Review 360, so it is not related to the export or the LMS. We have also hosted previous Rise 360 exports with no issue. It also does not happen every time, but it occurs enough to cause significant issues for our learners. In some cases, learners go through the same module multiple times, yet the lesson still does not show as 100% complete. Through testing, we’ve narrowed the issue down to the in-lesson knowledge questions. If a user completes the question enough times (correct or incorrect), the lesson eventually shows as 100% complete. We do not have the knowledge questions set to require a correct answer; they only need to be answered to move on. We also have continue buttons beneath each question, so the lesson should not allow a user to proceed without completing it—yet it does. I submitted a ticket about this last week, but there has been no response yet. I’m wondering whether anyone else has experienced this issue or has any suggested workarounds. I have attached a screenshot from Review360 of the lessons not showing as complete despite reaching the end of the module and clicking all continue buttons.Articulate 360 User Guides are Moving!
Hey, everyone! As we get ready to say goodbye to 2025 and hello to 2026, we're setting you up for even greater success in the new year. In the next few weeks, we’re moving the user guides you know and love in ELH over to our other documentation database in Product Support! That means you’ll soon have a “one-stop shop" for all of your Articulate 360 documentation needs. This change will also improve the accuracy and responsiveness of Artie, our AI support agent. (Did you know you can ask Artie to find documentation for you instead of searching?) Unifying our databases enables us to analyze usage more deeply so we can better tailor our documentation to meet your needs. Plus, it gives us more options for translating user guides into other languages to serve our global community. Once everything has been transferred, the directories for the individual user guides you depend on (and may have bookmarked), like those for Storyline 360 and Rise 360, will remain available in ELH for your convenience. When you follow the links to the individual articles, they’ll take you to the Product Support knowledge base. We'll have landing pages for each Articulate 360 product there as well. We have a few more things to put in place before flipping the switch, but the transition should be seamless for you when it happens in the next few weeks. Let us know if you have any concerns or questions in the meantime.Translation & Localization in E-Learning – Easier said than done?
Hi everyone, I’m currently thinking on implementing localization for e-learning courses, and I’d love to hear your experiences and advice. At first glance, it sounds simple: click a button and your course is available in multiple languages. But in reality, from my point of view it’s much more complicated. Here’s why: Beyond Translation: It’s not just about language. For example, a regulation in Swizerland might differ from Austria, so content sometimes needs to be adapted—not just translated. Multiple Components: I use Storyline blocks in Rise (Frame is mostly Rise, than integrate all sorts of stuff) that require separate translation, plus external videos and documents that also need localization. Costs & Coordination: Every additional language adds cost and complexity. I would be responsible for approving international workflows and managing all the moving parts (In real there is a language barrier in meetings and stuff). Media Integration: External media (videos, PDFs, graphics) must be translated and re-integrated, which adds another layer of complexity. Updates: Years later, when content changes, the entire process starts again—across all languages. Stakeholder Alignment: Localization means involving multiple international subject matter experts. Suddenly, I’m coordinating with 10 additional stakeholders per project, managing approvals and quality checks myself. Even after release, minimal content changes can trigger new costs because SMEs often spot issues later. For example: If I have 10 mandatory courses and each needs to be translated into 15 languages, I still have to coordinate everything myself. That’s a huge workload. I work as a solo e-learning designer, and we all know the challenge of endless feedback loops with subject matter experts. My thesis: To keep things truly simple, I’d probably need to reduce complexity drastically—stick to Rise blocks only and avoid external media altogether. But it also means losing interactive elements and creative possibilities that make learning engaging. Questions for you: How do you manage localization projects efficiently, especially as a solo designer or in small teams? Do you use tools or workflows that simplify translations and media updates? Any strategies to minimize effort when updates roll out years later? How do you handle external media that needs localization? How do you deal with legal or regulatory differences between countries without creating endless review cycles? How do you handle the stakeholders who review and approve translations? Are you very strict—one review round and done? i would probably to this because otherwise it could result in chaos and stress concerning so many projects on the table. Maybe i am overcomplicating things by trying to maintain flexibility? I’d really appreciate your insights, tips, and maybe even tool recommendations. Thanks in advance! Best Regards PaulReview 360: not yet, what we need
We would like to use Review for coordinating corrections with the authors. Unfortunately, at the moment I still don’t see much added value in it. This is mainly because a review mode cannot be activated for the actual course; instead, a course duplicate is created, which is then commented on. For the actual implementation, two windows have to be used so that comments from the review course can be transferred to the real one. Another issue: You can’t place comments directly at specific points, but only attach screenshots of the location to the comment. This does make it somewhat easier to find the relevant spots, but it’s still not very convenient. And: the most recently created comment always appears at the top, which means that while you scroll from top to bottom, the comments are displayed in the opposite order. Would it be possible to optimize this? Collaborative work with Office products such as Word could serve as a good example here.Bug: Preview in "mobile" mode not working
In Storyline 360 I have used one of the templates for Drag & Drop, altered it according to our needs and uploaded it to Review, and integrated into a course on Rise. When I preview that lesson in a browser (Chrome in my case) and switch to the mobile mode (either landscape or portrait), it isn't even possible to start the drag&drop quiz, one only sees a black screen with a play button on it. Klicking on it does not evoke anything. If I load the same preview on my smartphone, the quiz works as desired (although the black screen at the start is somewhat offset). Thus I suppose the preview has a bug.Review Comments Dissapearing
Hi Everyone! I recently had this happen twice in two weeks where my reviewers (sent the "anyone with the link and allow users w/o Articulate to comment) starte making comments and they would immediatley dissapear and since they were new to using it we lost an hour worth of review comments. Then after an hour the comments started to stick and had no issues after that. It is so BIZZARE and I feel crazy haha Anyone know what could be happening? I have used Mighty in both of these courses, maybe that is why? But it makes no sense why it works after an hour. I have to have 4 leaders review this course next week so would love any support. Thanks :)
