Forum Discussion
Company experiencing routine issues connecting to Review 360
Hello!
My company shares an Articulate subscription. We are regularly experiencing issues connecting to Review 360 for things like adding an SL block to a Rise course, or simply for publishing a Rise course. This is greatly delaying our progress and is a general frustration. We've tried using different browser and clearing our cache to no avail. Please advise.
Today, I'm stuck there too. Maybe it's a larger issue?
For articulate support (if you exist here), I've published from this computer/internet connection many times in the past. I swapped browsers (twice, this problem got me to use edge of all things), and cleared cache.
I tested two different courses, both of which updated recently without issue but today, are just giving me that long 'Connecting to Review 360...' load that never loads. I've already tried everything I could think of to solve this on my end, ensuring there's no firewall, no internet connection issue, nothing reported on the status page (https://www.articulatestatus.com/)
I think this may be an Articulate problem and it will mean I don't hit a review deadline with a client.Hi Xpan12,
I see you've connected with my teammate, Dexter. That was a great call! I see one of our Senior Technical Support Engineers is taking a closer look at your case. They'll be in touch when they have news to share. Thank you for your patience as we look into this!
Hi, @ShaunaJungda142,
Thanks for reaching out!
I'm sorry to hear that you're experiencing this issue. I've opened a support case on your behalf so we can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email.
Having the same issue. In Rise and select Review > Publish New Version and then get the spinning wheel of death while waiting to connect to Review.
Hi MatthewMason-e2!
Sorry to hear you're having trouble publishing from Rise 360 to Review!
I'm not seeing any recent downtime reported for Review 360. Also, when testing on my end (in Google Chrome), I was able to publish a Rise course to Review without issues! To understand your situation a little better, it'd be helpful to know:
- Does the buffering only occur when publishing a new version of an existing Rise/Review item?
- If you've confirmed you are using a supported browser, does using an incognito window make any improvement?
- Are there any browser plug-ins/extensions installed that could be getting in the way?
If the problem persists, please connect with our team through a support case. They'd be happy to continue troubleshooting with you!
