Luciana Piazza
Staff
Activity
Luciana Piazza replied to the discussion Find/Replace Text-to-Speech content
"Hi James,
Thanks for reaching out! This feature is not currently included when updating the text-to-speech script, but it sounds like it ..."
- 4 hours ago05/20/24 at 4:14 pm (UTC)
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Luciana Piazza replied to the discussion Quiz impossible à refaire
"Hi Marc,
Thanks so much for reaching out and sharing what you are experiencing. I've gone ahead and opened a support case on your b..."
- 6 hours ago05/20/24 at 2:34 pm (UTC)
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Luciana Piazza replied to the discussion Review button not accessible
"Hi Robin,
Thanks so much for reaching out! I see that you've opened a support case and that you are working with my colleague Robby..."
- 7 hours ago05/20/24 at 1:32 pm (UTC)
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Luciana Piazza replied to the discussion Content Library Still Locked
"Hi Amanda,
Thanks so much for reaching out! I see that you've opened a case and that you are working with my colleague Dexter. You'..."
- 3 days ago05/17/24 at 8:14 pm (UTC)
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Luciana Piazza replied to the discussion Assessment Results not displaying since update
"Hi dawn!
Thanks for reaching out. I see that you have opened a support case and that you are working with my colleague John Carlo. ..."
- 3 days ago05/17/24 at 7:07 pm (UTC)
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Luciana Piazza replied to the discussion Assessment remains locked
"Hi Nicki,
Thanks for reaching out! To better understand, I'd like to confirm the troubleshooting steps you've tried so far.
Have you tri..."
- 3 days ago05/17/24 at 6:52 pm (UTC)
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Luciana Piazza replied to the discussion Tracking User Progress In Offline Mode
"Hello cego sih,
Thanks for reaching out!
We have an open feature request for adding offline playback on mobile devices. I've added your v..."
- 3 days ago05/17/24 at 1:52 pm (UTC)
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Luciana Piazza replied to the discussion Articulate Rise VIdeo Upload Error
"Hi Zachary!
Thanks so much for reaching out! I see that you've opened a support case and that you are working with our colleague Le..."
- 4 days ago05/16/24 at 5:50 pm (UTC)
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Luciana Piazza replied to the discussion Embedding Storyline into Tabs interaction on Rise
"You're welcome, Nick! Glad that this was helpful.
If any other questions come up, feel free to reach out in the community!
Have a g..."
- 4 days ago05/16/24 at 5:46 pm (UTC)
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Luciana Piazza replied to the discussion Carousel images not (always) loading
"Hi everyone!
Thank you for reaching out.
I wanted to pop in and ask if this is still occurring for you in the Carousel Image block? We'd ..."
- 4 days ago05/16/24 at 5:23 pm (UTC)
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Luciana Piazza replied to the discussion Embedding Storyline into Tabs interaction on Rise
"Hello Nick!
Thanks so much for reaching out! Happy to help.
You'll need to do the following to see your Storyline course display as expec..."
- 4 days ago05/16/24 at 4:46 pm (UTC)
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Luciana Piazza replied to the discussion Is anyone else able to successfully embed video in Rise 360?
"Hi Tamela,
Thanks for reaching out! I'm unable to replicate this behavior on my end.
You mentioned you've tried embedding vi..."
- 4 days ago05/16/24 at 1:26 pm (UTC)
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Luciana Piazza replied to the discussion Issue whit Storyline object to embed
"Hi Claudia,
Thanks so much for reaching out! I see that you've opened a support case and that you are working with my colleague Dar..."
- 4 days ago05/16/24 at 12:42 pm (UTC)
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Luciana Piazza replied to the discussion I need some help with a freeform drag and drop please?
"Hi Ant,
Thanks so much for reaching out! I see that you've opened a support case and that you're working with my colleague Fannie M..."
- 5 days ago05/15/24 at 4:42 pm (UTC)
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Luciana Piazza replied to the discussion Rise published web version video CC doesn't work
"Hi Gerry,
Thanks for reaching out!
Sorry to hear that you are experiencing this issue with Closed Captioning in a PC environment. I..."
- 6 days ago05/14/24 at 4:03 pm (UTC)
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Luciana Piazza replied to the discussion Rise 360 Audio to Text
"Hi Nikki,
Thanks so much for reaching out! I see that you've opened a support case and that you are working with my colleague Janin..."
- 6 days ago05/14/24 at 2:04 pm (UTC)
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Luciana Piazza replied to the discussion Combining Drag and Drop with Intersect Trigger
"Hello CyberTrainer Lee,
Thanks for reaching out! Happy to help.
I'd like to offer a suggestion that could improve the feel of the d..."
- 6 days ago05/14/24 at 1:22 pm (UTC)
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Luciana Piazza replied to the discussion Review 360 - comments on previous version not showing up
"Hi Laura!
Thanks so much for reaching out. I see that you've opened a support case and that you're working with my colleague Fannie May. ..."
- 7 days ago05/13/24 at 7:23 pm (UTC)
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Luciana Piazza replied to the discussion Enter key adding line to TextEntry box with wrong answer
"Hi Darci,
Thanks for checking in! We do not have any updates to share at this time. We'll be sure to update this discussion in the ..."
- 7 days ago05/13/24 at 2:58 pm (UTC)
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Luciana Piazza replied to the discussion Text to speech adding the word "Dot" to end of audio file.
"Hi Pankaj,
Thanks for reaching out. Sorry to hear you're experiencing this. I was unable to replicate this behavior on my end. ..."
- 7 days ago05/13/24 at 1:08 pm (UTC)
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Luciana Piazza replied to the discussion Issue Installing Desktop Apps
"Hi Terra,
Thanks so much for reaching out! I'm sorry to hear you've encountered this error message when installing our desktop app...."
- 7 days ago05/13/24 at 12:34 pm (UTC)
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Luciana Piazza replied to the discussion Text Entry Field - Automatic Reset
"Hi Tracy,
Thanks for reaching out! I see that you've opened a support case and that you are working with my colleague John Carlo. Y..."
- 10 days ago05/10/24 at 3:51 pm (UTC)
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Luciana Piazza replied to the discussion Use Template as Slide Master
"Hi Frances!
Thanks for reaching out!
If I understand correctly, you want to include a background image from the Synergy template i..."
- 10 days ago05/10/24 at 3:27 pm (UTC)
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Luciana Piazza replied to the discussion Results Slide WILL NOT LOAD!
"Great call opening a support case, Mike! I'm glad my colleague Dexter was able to help you in your case.
Thanks for sharing the sol..."
- 10 days ago05/10/24 at 1:31 pm (UTC)
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Luciana Piazza replied to the discussion 360 images not working on Windows Touch devices
"Hi Wesley,
Thanks for reaching out!
We don't have any updates to share at this time, but I've added your voice to this report. We'll be s..."
- 10 days ago05/10/24 at 12:53 pm (UTC)