Any idea why Presenter Studio360, while publishing, hangs when it is cleaning up temporary files? I had this issue with another course and submitted it to Articulate Support. This particular project was published earlier without an issue. Articulate 360 updated and now the project will not publish.
Using Windows 10, PowerPoint 2016, Articulate Studio 360
This thread was very useful! I had the same problem as Keith: "Here is what I have found to correct my issue (Publishing freezes upon "Cleaning Temporary files"). I use the side Menu in this particular player in my project. When I uncheck using the search box for the menu, my project publishes fine. Not sure if it will work for everyone, but it works for me."
Di, you may want to read previous post for a work around until it is corrected with an update. Uncheck the ability for the user to search when using the sidebar.
I had read that previous post and on checking, the user search for the sidebar being unchecked. Sorry, I didn't think to advise that I had already done that to no avail.
I'm sorry that workaround didn't help you out. Did the publish process stop just recently? What version of Presenter are you using?
I'd be happy to give your files a test or connect you with our Support Engineers to confirm if it's the same as Keith experienced. You can upload it using the “ADD ATTACHMENT” button at the bottom of the reply window. If you’d prefer to not share in the public forums you’re always welcome to share with our Support Engineers here. They’re available 24/7 to assist!
I am also having this problem but only with one of my courses. I tried all the work around in this thread (except for uninstalling and reinstalling everything). I submitted a case - hopefully I will hear something soon
I had a similar issue - the system would throw an error when I tried to publish for HTML5 with Flash fallback. I have mp3 audio on each slide and turned each off one at a time and tried to publish. Turns out it was two out of the 13 audio files that were causing the error.
On closer inspection, the audio was fine, but the .vtt files created when captions were typed in were somehow problematic. When those were deleted and re-typed, the whole thing worked as planned.
Not sure if there is a way to create a detection system within the publish or caption writing system, but an alert about problematic caption files would have been useful. When I checked the .vtt files with an online validator, there was no difference between a working one and one that was causing the problem so...not sure what the real problem was, but the .vtt files were the cause.
With Articulate Support's assistance, I determined there was an image on one of the slides that caused the Cleaning up Temporary Files process to get hung up. By publishing a few slides at a time, support isolated the slide with the corrupt image. I replaced the slide and image and the course successfully published.
Sometimes you can figure out what slide Articulate's publishing process is having troubles with because it will distort something on the slide, like add a blank shape, etc..
Totally disappointed. Followed instructions to de-install and re-install. Absolutely hate this program but I have not other choice. I've spent thousands of dollars and hundreds of hours and it's absolute garbage.
I see you're working with Joshua on this issue to narrow down what's occurring in those Presenter projects! You're in great hands, and I'm following along too. It sounds like quite a unique scenario, so we'll be with you every step of the way to get to the bottom of it.
One thing that would be awesome is if the publishing processor could give you a more detailed log of what it was doing. E.g. indicate which slides it has processed successfully as it works. Then it would be a lot easier to narrow down where it got stuck.
I appreciate the added insight into receiving a publish log to see more detail. I’ll be happy to pass your thoughts on to our product team, but you can also feel free to detail them more through a feature request!
I am also having the same problem. Tried everything listed in the forum but nothing works. Whats the point of paying for this software. I think ill shift to ispring which has better support and reliable software.
I can understand your frustration here, and it looks like you have done quite a bit of troubleshooting already. We never want you to feel that you have to do this alone. We are more than happy to help!
I am opening up a support case so our Support Engineers can take a look. Be on the lookout for an email from Articulate Support!
Sorry to hear you're coming across the same issue! If you've tried the solutions shared above with no resolution, we don't want you to continue spinning your wheels alone!
I've opened case on your behalf to connect with one of our support engineers to get to the root of the issue. It seems we've been able to troubleshoot with multiple community members in this discussion and would love to help you out as well. Be on the lookout for a response!
I have tried the unchecking the box for search and that does not work. I have re-booted and it still does not work. I have Windows 10 installed and PowerPoint 2010. I have tried to publish without a quiz thinking that maybe there was an issue within the quiz, but again no luck. I have attached the program here.
70 Replies
Oh no! Corruption is certainly hard to track. I'm glad you were able to identify the issue and thanks for popping in to share.
This thread was very useful! I had the same problem as Keith: "Here is what I have found to correct my issue (Publishing freezes upon "Cleaning Temporary files"). I use the side Menu in this particular player in my project. When I uncheck using the search box for the menu, my project publishes fine. Not sure if it will work for everyone, but it works for me."
Is that within any file Marta? That's certainly odd. Thanks for sharing.
Yes, that is the solution I found via Articulate Support. Hopefully this will be corrected in an update.
I also have the problem of Presenter hanging at about 25% saying "Cleaning up temporary files". How do you "uncorrupt" a Player file?
My presentation is about 100 mb with audio.
Di, you may want to read previous post for a work around until it is corrected with an update. Uncheck the ability for the user to search when using the sidebar.
Hi Keith
Thank you for your prompt reply.
I had read that previous post and on checking, the user search for the sidebar being unchecked. Sorry, I didn't think to advise that I had already done that to no avail.
So I'm still unable to publish.
Regards,
Di
Hi Di,
I'm sorry that workaround didn't help you out. Did the publish process stop just recently? What version of Presenter are you using?
I'd be happy to give your files a test or connect you with our Support Engineers to confirm if it's the same as Keith experienced. You can upload it using the “ADD ATTACHMENT” button at the bottom of the reply window. If you’d prefer to not share in the public forums you’re always welcome to share with our Support Engineers here. They’re available 24/7 to assist!
I am also having this problem but only with one of my courses. I tried all the work around in this thread (except for uninstalling and reinstalling everything). I submitted a case - hopefully I will hear something soon
Thanks for reaching out to our team Guy. You should be hearing from someone soon.
I had a similar issue - the system would throw an error when I tried to publish for HTML5 with Flash fallback. I have mp3 audio on each slide and turned each off one at a time and tried to publish. Turns out it was two out of the 13 audio files that were causing the error.
On closer inspection, the audio was fine, but the .vtt files created when captions were typed in were somehow problematic. When those were deleted and re-typed, the whole thing worked as planned.
Not sure if there is a way to create a detection system within the publish or caption writing system, but an alert about problematic caption files would have been useful. When I checked the .vtt files with an online validator, there was no difference between a working one and one that was causing the problem so...not sure what the real problem was, but the .vtt files were the cause.
Hope that helps someone.
Thanks for popping in to share your experience and findings Sub!
With Articulate Support's assistance, I determined there was an image on one of the slides that caused the Cleaning up Temporary Files process to get hung up. By publishing a few slides at a time, support isolated the slide with the corrupt image. I replaced the slide and image and the course successfully published.
This post was removed by the author
Sometimes you can figure out what slide Articulate's publishing process is having troubles with because it will distort something on the slide, like add a blank shape, etc..
Totally disappointed. Followed instructions to de-install and re-install. Absolutely hate this program but I have not other choice. I've spent thousands of dollars and hundreds of hours and it's absolute garbage.
Hi Steven,
I see you're working with Joshua on this issue to narrow down what's occurring in those Presenter projects! You're in great hands, and I'm following along too. It sounds like quite a unique scenario, so we'll be with you every step of the way to get to the bottom of it.
One thing that would be awesome is if the publishing processor could give you a more detailed log of what it was doing. E.g. indicate which slides it has processed successfully as it works. Then it would be a lot easier to narrow down where it got stuck.
Hi Will,
I appreciate the added insight into receiving a publish log to see more detail. I’ll be happy to pass your thoughts on to our product team, but you can also feel free to detail them more through a feature request!
Thanks Ren! I've submitted a feature request. Thanks for making it easy to find.
I am also having the same problem. Tried everything listed in the forum but nothing works. Whats the point of paying for this software. I think ill shift to ispring which has better support and reliable software.
Hi Vinil,
I can understand your frustration here, and it looks like you have done quite a bit of troubleshooting already. We never want you to feel that you have to do this alone. We are more than happy to help!
I am opening up a support case so our Support Engineers can take a look. Be on the lookout for an email from Articulate Support!
Hi Vinil,
Sorry to hear you're coming across the same issue! If you've tried the solutions shared above with no resolution, we don't want you to continue spinning your wheels alone!
I've opened case on your behalf to connect with one of our support engineers to get to the root of the issue. It seems we've been able to troubleshoot with multiple community members in this discussion and would love to help you out as well. Be on the lookout for a response!
I had the same issue using "Menu" "Notes" and "Search." I unchecked the box for "Search" and it published fine.
I have tried the unchecking the box for search and that does not work. I have re-booted and it still does not work. I have Windows 10 installed and PowerPoint 2010. I have tried to publish without a quiz thinking that maybe there was an issue within the quiz, but again no luck. I have attached the program here.