I am getting an error on two files that were recorded a few days ago stating that it is a corrupt file or recorded using an earlier version. These are two large 45 minute files. Anyone else receive that error or have a way to solve it? I have already uninstalled and reinstalled Replay 360.
Hello Jeremiah - Have you resolved your problem? The same thing is happening to me. I only have Replay (360) and never worked in a previous version. I, too, installed and reinstalled but to no avail. My 'corrupt' Replay file is about 2 GB. The video is less than 10 minutes long. A colleague produced the introductory part of the video and I recorded the rest using Replay 360. I also added audio from an external file. The introductory video seems large to me. I am wondering if that is part of the problem.
Welcome, Dale! I'm sorry you're seeing that error, too.
I took a peek at Jeremiah's case and saw that my teammate, Gren, shared steps on how to recover videos from a corrupt .replay file:
Download and install 7-Zip – a free extraction tool
Right-click your Replay project file, scroll to 7-Zip, and choose Extract to <name of your project>.
A folder with the same name will be created in the same location as your project file. Simply open it to see the extracted contents. (You won't be able to decipher or use some items.)
Open the Replay folder and then the Media folder – your videos are stored there. You might need to change the file format for each video from *.bin to *.mpeg
We also want to help you with your specific file, so I've created a support case on your behalf. Expect an email from support@articulate.com shortly with some next steps ☺️
I had the same problem. I created a project in Replay with a duration of 1.5 hours and 2.83 GB in size. On saving, it took many minutes to complete. Upon opening again, it pointed to an invalid/corrupted project.
I tried to extract the .bin files in the replay/media folder. When renaming to mpeg however it shows only the audio. :(
I'm having the same problem, and I'm having it over and over again. I've lost almost two days of work because of it. This is not the first time this has happened, but every other time the projects were so small that it wasn't such a big deal to just redo them. This time, I've recreated the project three times. The very first time, I saved the project, then later tried to reopen it and got a message saying the file was corrupt or created in an earlier version. I'm using Replay 360, and it's the latest version. Ugh! An IT guy and I tried to figure out the problem, ran updates, uninstalled and then reinstalled the whole Articulate Suite, but still no luck. Eventually, I recreated the whole project, which took a very long time, and about five minutes before I was done with it, a window popped up on my screen saying Articulate Replay was stopping and closing down. Then it closed down. I lost the file completely, because I had been in the middle of recording something and hadn't had a chance to save it yet. The third time, I recreated the project again, but this time I WAS able to save it. Then, about five minutes before I was done with the whole project, another message popped up saying Articulate Replay was stopping and closing down. Then it shut down. I tried to reopen my project but got a message saying the file was corrupt or created in another version.
What is wrong with this program? lt gives me nothing but problems, and I can't afford to waste any more time on this project. This absolutely sucks. I'm so mad right now, I could throw my computer (which is high-powered and has 20 GB of RAM) through the window.
Hi, Dave. I'm really sorry you've come across this problem.
I know it's frustrating when you lose work after putting your blood and sweat into it, so I'm glad you reached out to us. We never want you and your IT team to spend hours troubleshooting an issue alone—that's why we're here to help.
I've opened a support case for you, so we can do a deep-dive to get this resolved as quickly as possible. If you could send us the Articulate 360 logs from your computer by using this unique upload link from your case, this will help us quickly narrow down the root. Here's how to pull those key logs. Our team is standing by, and I'll also follow along to share updates, as needed!
This has happened to me too. The Replay file size is 2675888 kB. I've also followed the advices above, and as Dave Gross described, a multiple times. I also got the same two error messages that Owen Holt pasted in his post.
Now I have followed the instructions from Katie Gokhshteyn and submitted a support case (#01535366).
Please look into this as quickly as possible - we all have our deadlines ...
I see that you're working with Vevette and having trouble uploading using our case form. Do you have another way to share a file with us such as sending a Dropbox link or similar?
Same issue for me today. Working on a large project that involves several long video files of 30-52 minutes length. Troubleshooting steps failing me as well. My workaround (in case it helps anyone else, was to publish the file first and save my MP4 separately. Every file I have saved in Replay will not reopen and returns the same message that it is corrupted or was created in an earlier version.
So I was finally able to find a workaround for these larger than 2 Gb files getting corrupted. This fix results in an MP4 file that includes video & audio. This process requires a program to handle a .zip file (built into newer versions of windows) AND requires VLC Media Player which can be downloaded for free from videolan.org.
1. First, make a copy of your .replay file you want to fix so you don't damage the original file further
2. Rename the .replay file to .zip
3. Open the .zip file and navigate to replay -> media
4. Copy out the .bin files you find inside of there to a new folder
5. Rename the .bin file to .avi
6. Open VLC Media Player and go to Tools -> Preferences -> Input / Codecs
7. About the fourth section down is "Files" and you'll see a section that says "Damaged or Incomplete AVI File". Change this setting to "Always Fix" and click Save
8. Open the new AVI files you created in step 5
9. From here you can convert these files to mp4 by using "Convert/Save" under Media
Click add in the File Window and select your AVI files
Then at the bottom click the arrow next to "Convert/Save" and select "Convert"
From here you'll want to select a conversion profile in the dropdown list. I selected the first option "Video - H.264 + MP3 (MP4)" and made some modifications.
To modify select the little gear icon, then jump to the Audio Codec tab, then change it to MP3 and change the bitrate to 320/kbps
From here you'll click browse at the bottom of the window to name your file. The file type should be mp4 and I removed the .avi from the default file name
At this point, you can hit start. You'll see this window minimize and the player window appears (if not just click the VLC Player icon in the taskbar). You can watch the conversion progress by following the time progressed in the bottom left of the player. When it gets to the end and the timer disappears the conversion is done.
Congratulations! You can now find your converted MP4 file with audio and video in the location you chose to save it.
Jacob Coots, you are the KING!!! I would certainly by you a beer.
I would also like to add that I only found 1.bin, but after renaming it to .avi, I found that it contained both the screen capture and webcam video tracks, as well as the audio track. I also found that you can load this .avi file directly into Replay by clicking on the video icon if you want to continue working on it. All the tracks load correctly, no need to use VLC to covert it to MP4.
Note: I had lost (due to a corrupted file) a 1.5hr lecture that I had recorded continuously (likely a bad idea in hind sight). The file was 6GB!!!
I know this is an old posting, but thank you!! The corrupt file message did not make me happy. I appreciate the solution instead of having to contact someone.
I changed my *.bin files to *.mpeg and then opened the biggest one in Replay using Video on the toolbar. All of my info popped back up except for my Mix. That was a quick fix.
I haven't tried saving my Replay file yet -- I went straight to Publish.
Big shout out to Jacob and Patrick. I followed the steps from Jacob with the modification from Patrick and saved a stupid long recording and made my life amazing since I could not fall asleep worrying about this stupid project. Out of 13 files I only had one do this and of course it is the one that is just over an hour. Thank you!
Hi together, I've got the same issue. To get free space on my computer, I moved the .replay files to a network drive. Now I took them back to the same location as before, but can not open them. The message is "file corrupt or created with an older replay version".
Shouldn't it be possible to fix this issue in a newer replay version? It has been reported for years now.
Thanks for reaching out and letting us know that you are having a similar issue. I've opened a support case on your behalf so that you can work directly with one of our support engineers. You should be hearing from someone soon.
Any update on this 5+ year old issue? A member of my Articulate Team is going through this on every replay file she creates and I can't open the file (and get the same error message) regardless of how she shares with me. I advised saving as a local file rather than a shared or cloud drive, no luck. Seeing multiple threads with this complaint, but no fix....please advise as my poor co-worker is shattered to keep wasting hours of work with this result.
I have not experienced this issue in a while, but then again, I basically stopped using the program because it caused so many problems. Occasionally, I'll do very short recordings in Replay, but I do just about everything in Premiere.
OMG - this is driving me mad. I've spent over 2 days trying to get this program to work. I got 2 error messages (see below) the second after I clicked OK on the first message. I spent a further couple of hours looking at online support and tried following every suggestion (there are no BIN files to convert, only MPEG files in the zipped folder) to fix the issue - nothing works. For goodness sake, take a 'DEEP DIVE' and take it offline - adjust your subscription costs, and put it out there on your notifications that this is an issue rather than waste everybody's time. In the meantime, I will now have to purchase different software to do my work - incredible disappointed with Articulate.
34 Replies
Sorry you're hitting that error, Jeremiah! Thanks for letting me know you already tried uninstalling/reinstalling.
Are those two files saved to your local hard drive? If so, try these troubleshooting steps. And if you're still getting stuck, reach out to our team here. We'll try and help you sort this out!
Thanks Alyssa, I tried the troubleshooting with no luck. They are saved to my local hard drive, as I work on that first then transfer once published.
Thanks, Jeremiah. I see the case you opened and the file you submitted there. You should hear back from our team soon!
Hello Jeremiah - Have you resolved your problem? The same thing is happening to me. I only have Replay (360) and never worked in a previous version. I, too, installed and reinstalled but to no avail. My 'corrupt' Replay file is about 2 GB. The video is less than 10 minutes long. A colleague produced the introductory part of the video and I recorded the rest using Replay 360. I also added audio from an external file. The introductory video seems large to me. I am wondering if that is part of the problem.
Welcome, Dale! I'm sorry you're seeing that error, too.
I took a peek at Jeremiah's case and saw that my teammate, Gren, shared steps on how to recover videos from a corrupt .replay file:
Additionally, here are some great suggestions for managing Replay files!
We also want to help you with your specific file, so I've created a support case on your behalf. Expect an email from support@articulate.com shortly with some next steps ☺️
Hello everyone,
I had the same problem. I created a project in Replay with a duration of 1.5 hours and 2.83 GB in size. On saving, it took many minutes to complete. Upon opening again, it pointed to an invalid/corrupted project.
I tried to extract the .bin files in the replay/media folder. When renaming to mpeg however it shows only the audio. :(
Hello Fernando and welcome to E-Learning Heroes :)
Sorry to hear that you've run into a similar issue.
Were you able to check out the best practices that Katie shared above? You can check them out here.
You are welcome to share your file with our support team here as well to see if they can help you with the recovery.
I'm having the same problem, and I'm having it over and over again. I've lost almost two days of work because of it. This is not the first time this has happened, but every other time the projects were so small that it wasn't such a big deal to just redo them. This time, I've recreated the project three times. The very first time, I saved the project, then later tried to reopen it and got a message saying the file was corrupt or created in an earlier version. I'm using Replay 360, and it's the latest version. Ugh! An IT guy and I tried to figure out the problem, ran updates, uninstalled and then reinstalled the whole Articulate Suite, but still no luck. Eventually, I recreated the whole project, which took a very long time, and about five minutes before I was done with it, a window popped up on my screen saying Articulate Replay was stopping and closing down. Then it closed down. I lost the file completely, because I had been in the middle of recording something and hadn't had a chance to save it yet. The third time, I recreated the project again, but this time I WAS able to save it. Then, about five minutes before I was done with the whole project, another message popped up saying Articulate Replay was stopping and closing down. Then it shut down. I tried to reopen my project but got a message saying the file was corrupt or created in another version.
What is wrong with this program? lt gives me nothing but problems, and I can't afford to waste any more time on this project. This absolutely sucks. I'm so mad right now, I could throw my computer (which is high-powered and has 20 GB of RAM) through the window.
Ugh!
Hi, Dave. I'm really sorry you've come across this problem.
I know it's frustrating when you lose work after putting your blood and sweat into it, so I'm glad you reached out to us. We never want you and your IT team to spend hours troubleshooting an issue alone—that's why we're here to help.
I've opened a support case for you, so we can do a deep-dive to get this resolved as quickly as possible. If you could send us the Articulate 360 logs from your computer by using this unique upload link from your case, this will help us quickly narrow down the root. Here's how to pull those key logs. Our team is standing by, and I'll also follow along to share updates, as needed!
Just happened to me. I get the following:
This has happened to me too. The Replay file size is 2675888 kB. I've also followed the advices above, and as Dave Gross described, a multiple times. I also got the same two error messages that Owen Holt pasted in his post.
Now I have followed the instructions from Katie Gokhshteyn and submitted a support case (#01535366).
Please look into this as quickly as possible - we all have our deadlines ...
Hi Per-Olof,
I see that you're working with Vevette and having trouble uploading using our case form. Do you have another way to share a file with us such as sending a Dropbox link or similar?
Same issue for me today. Working on a large project that involves several long video files of 30-52 minutes length. Troubleshooting steps failing me as well. My workaround (in case it helps anyone else, was to publish the file first and save my MP4 separately. Every file I have saved in Replay will not reopen and returns the same message that it is corrupted or was created in an earlier version.
Hi Sarah,
I'm sorry you've had such trouble with Replay courses becoming corrupt. What version of Replay are you using?
Have you also checked that your Replay files are adhering to the guidelines here to prevent corruption within Articulate files?
So I was finally able to find a workaround for these larger than 2 Gb files getting corrupted. This fix results in an MP4 file that includes video & audio. This process requires a program to handle a .zip file (built into newer versions of windows) AND requires VLC Media Player which can be downloaded for free from videolan.org.
1. First, make a copy of your .replay file you want to fix so you don't damage the original file further
2. Rename the .replay file to .zip
3. Open the .zip file and navigate to replay -> media
4. Copy out the .bin files you find inside of there to a new folder
5. Rename the .bin file to .avi
6. Open VLC Media Player and go to Tools -> Preferences -> Input / Codecs
7. About the fourth section down is "Files" and you'll see a section that says "Damaged or Incomplete AVI File". Change this setting to "Always Fix" and click Save
8. Open the new AVI files you created in step 5
9. From here you can convert these files to mp4 by using "Convert/Save" under Media
I hope this helps everyone!!
I can't found the file .bin, any suggestion?
Jacob Coots, you are the KING!!! I would certainly by you a beer.
I would also like to add that I only found 1.bin, but after renaming it to .avi, I found that it contained both the screen capture and webcam video tracks, as well as the audio track. I also found that you can load this .avi file directly into Replay by clicking on the video icon if you want to continue working on it. All the tracks load correctly, no need to use VLC to covert it to MP4.
Note: I had lost (due to a corrupted file) a 1.5hr lecture that I had recorded continuously (likely a bad idea in hind sight). The file was 6GB!!!
Glad this conversation was able to help you as well, Patrick.
Welcome to E-Learning Heroes!
I know this is an old posting, but thank you!! The corrupt file message did not make me happy. I appreciate the solution instead of having to contact someone.
I changed my *.bin files to *.mpeg and then opened the biggest one in Replay using Video on the toolbar. All of my info popped back up except for my Mix. That was a quick fix.
I haven't tried saving my Replay file yet -- I went straight to Publish.
Big shout out to Jacob and Patrick. I followed the steps from Jacob with the modification from Patrick and saved a stupid long recording and made my life amazing since I could not fall asleep worrying about this stupid project. Out of 13 files I only had one do this and of course it is the one that is just over an hour. Thank you!
Hi together,
I've got the same issue. To get free space on my computer, I moved the .replay files to a network drive.
Now I took them back to the same location as before, but can not open them. The message is "file corrupt or created with an older replay version".
Shouldn't it be possible to fix this issue in a newer replay version? It has been reported for years now.
Hi Andreas,
Thanks for reaching out and letting us know that you are having a similar issue. I've opened a support case on your behalf so that you can work directly with one of our support engineers. You should be hearing from someone soon.
Any update on this 5+ year old issue? A member of my Articulate Team is going through this on every replay file she creates and I can't open the file (and get the same error message) regardless of how she shares with me. I advised saving as a local file rather than a shared or cloud drive, no luck. Seeing multiple threads with this complaint, but no fix....please advise as my poor co-worker is shattered to keep wasting hours of work with this result.
I have not experienced this issue in a while, but then again, I basically stopped using the program because it caused so many problems. Occasionally, I'll do very short recordings in Replay, but I do just about everything in Premiere.
OMG - this is driving me mad. I've spent over 2 days trying to get this program to work. I got 2 error messages (see below) the second after I clicked OK on the first message. I spent a further couple of hours looking at online support and tried following every suggestion (there are no BIN files to convert, only MPEG files in the zipped folder) to fix the issue - nothing works. For goodness sake, take a 'DEEP DIVE' and take it offline - adjust your subscription costs, and put it out there on your notifications that this is an issue rather than waste everybody's time. In the meantime, I will now have to purchase different software to do my work - incredible disappointed with Articulate.