I am getting an error on two files that were recorded a few days ago stating that it is a corrupt file or recorded using an earlier version. These are two large 45 minute files. Anyone else receive that error or have a way to solve it? I have already uninstalled and reinstalled Replay 360.
Thank you for sharing the errors you are experiencing when using Replay 360. I've opened a case on your behalf so that you can work directly with one of our support engineers.
...same thing again. It took me the whole Friday to create a video that includes the webcam recording + screen recording and an external camera for a second view (just 40 minutes video record but preparing and so on took the entire day from 9 am to 4 pm).
Now, on Monday I can recover the screen record that includes the audio record - but the camera recording is gone.
That's really driving me crazy. Any recommendation to use another software with equal function, low price but working more stable, please?
So I was finally able to find a workaround for these larger than 2 Gb files getting corrupted. This fix results in an MP4 file that includes video & audio. This process requires a program to handle a .zip file (built into newer versions of windows) AND requires VLC Media Player which can be downloaded for free from videolan.org.
1. First, make a copy of your .replay file you want to fix so you don't damage the original file further
2. Rename the .replay file to .zip
3. Open the .zip file and navigate to replay -> media
4. Copy out the .bin files you find inside of there to a new folder
5. Rename the .bin file to .avi
6. Open VLC Media Player and go to Tools -> Preferences -> Input / Codecs
7. About the fourth section down is "Files" and you'll see a section that says "Damaged or Incomplete AVI File". Change this setting to "Always Fix" and click Save
8. Open the new AVI files you created in step 5
9. From here you can convert these files to mp4 by using "Convert/Save" under Media
Click add in the File Window and select your AVI files
Then at the bottom click the arrow next to "Convert/Save" and select "Convert"
From here you'll want to select a conversion profile in the dropdown list. I selected the first option "Video - H.264 + MP3 (MP4)" and made some modifications.
To modify select the little gear icon, then jump to the Audio Codec tab, then change it to MP3 and change the bitrate to 320/kbps
From here you'll click browse at the bottom of the window to name your file. The file type should be mp4 and I removed the .avi from the default file name
At this point, you can hit start. You'll see this window minimize and the player window appears (if not just click the VLC Player icon in the taskbar). You can watch the conversion progress by following the time progressed in the bottom left of the player. When it gets to the end and the timer disappears the conversion is done.
Congratulations! You can now find your converted MP4 file with audio and video in the location you chose to save it.
I hope this helps everyone!!
Hayley's fix worked perfectly for me! Thanks!
Articulate, isn't it about time you fixed this? It happened on two different laptops for me when using Replay.
I am having the same issue. My file is saved to my C drive. I have recreated it 5 times now. I tried the zip process but don't have any .bin files to change the name. Help please!
I see that you’ve reached out to our Support Engineers and are working with my teammate, Robert. You’re in great hands! We’ll continue the conversation in your support case!
In my case, the support team did a great job. Now I have a process that prevents this issue:
The simple rule is: have the *.replay-file on your local drive whenever you want to open it again. So when your hard drive runs out of free space, copy it to a network drive, but don't try to open it from any network drive.
In my case, it works well by using OneDrive. It stores everything on my computer and a copy in the OneDrive Cloud. When I run out of space or didn't use the files for a while, they are not available offline anymore. But whenever I want to open a file, it gets downloaded (to the local drive) before it starts to open it. This prevents the issue described before very good :)
Hi together, my personal great solution is: store files in One Drive. Because: One Drive is storing offline and online. When you try to open it, it's first downloading and will open it afterwards.
The corrupt message usually appears when you try to open anything that's not stored locally. Since I use One Drive, it didn't happen again. Thanks to the great support team :)
34 Replies
Hi Jo,
Thank you for sharing the errors you are experiencing when using Replay 360. I've opened a case on your behalf so that you can work directly with one of our support engineers.
You should be hearing from someone soon.
...same thing again. It took me the whole Friday to create a video that includes the webcam recording + screen recording and an external camera for a second view (just 40 minutes video record but preparing and so on took the entire day from 9 am to 4 pm).
Now, on Monday I can recover the screen record that includes the audio record - but the camera recording is gone.
That's really driving me crazy.
Any recommendation to use another software with equal function, low price but working more stable, please?
Hayley's fix worked perfectly for me! Thanks!
Articulate, isn't it about time you fixed this? It happened on two different laptops for me when using Replay.
I am having the same issue. My file is saved to my C drive. I have recreated it 5 times now. I tried the zip process but don't have any .bin files to change the name. Help please!
Hi A Jae,
I see that you’ve reached out to our Support Engineers and are working with my teammate, Robert. You’re in great hands! We’ll continue the conversation in your support case!
Dear all.
In my case, the support team did a great job. Now I have a process that prevents this issue:
The simple rule is: have the *.replay-file on your local drive whenever you want to open it again. So when your hard drive runs out of free space, copy it to a network drive, but don't try to open it from any network drive.
In my case, it works well by using OneDrive. It stores everything on my computer and a copy in the OneDrive Cloud. When I run out of space or didn't use the files for a while, they are not available offline anymore. But whenever I want to open a file, it gets downloaded (to the local drive) before it starts to open it.
This prevents the issue described before very good :)
Thanks a lot to the articulate support team!!!
I'm having the same issue. Can't open file, says it's corrupted.
File is 4.63GB. Can anyone help?
Hi Jonathan,
I'm sorry to hear that you're running into this issue!
Hi together,
my personal great solution is: store files in One Drive.
Because: One Drive is storing offline and online. When you try to open it, it's first downloading and will open it afterwards.
The corrupt message usually appears when you try to open anything that's not stored locally. Since I use One Drive, it didn't happen again.
Thanks to the great support team :)