52 Replies
Naitik Semwaal

Well, I don't think so there is any way to repair a corrupt backup file. But one can recover data from it. You need to go for a third-party program for BKF recovery. I have read an article last evening n Ezine Articles. Let me link you this: article. Read this article and see and if you can fix it or not.

Good luck.

Cath P

Hi

I have just hit the same problem.   I had made some changes to a file and saved and closed it - when I try to go back into it now it indicates it has been corrupted or created in an earlier version.  

Could I upload this to your ftp to see if someone can have a look at the file - it is just over 43mb.    I currently do not have another copy of this file - my IT dept are not sure whether they can retrieve it. 

With thanks

Cath

Leslie McKerchie

Hello Hannah - This thread is pretty dated and Peter has another role here at Articulate. We do not have any more power than you do and cannot recover corrupt files. 

There may still be a working version of your project in your temp files. Here's how to check: 

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3) Change the file extension of the copy on your desktop from *.tmp to *.story. 

4) Double-click the file to open it in Storyline. 

Hope that helps :)

David Marquez
Leslie McKerchie

Hello Hannah - This thread is pretty dated and Peter has another role here at Articulate. We do not have any more power than you do and cannot recover corrupt files. 

There may still be a working version of your project in your temp files. Here's how to check: 

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3) Change the file extension of the copy on your desktop from *.tmp to *.story. 

4) Double-click the file to open it in Storyline. 

Hope that helps :)

Hello Leslie,

I want to ask a few questions about this. 

I understand that Articulates "Back Ups" periodically the files that you mention above. Can you explain how is it done? Can I customize the backing up?

Until now I had no idea that these files existed so I did manually my back up. I notice that the files weight the same as the "Original" files so when are the files that you mentioned above deleted? they occupy a big amount of space in my hard drive so how can I manage that? 

 

Thank you.

Ashley Terwilliger

Hi David,

Storyline saves a version in the temp folder if you've enabled the auto recovery, and the frequency of that back up is something you can control from the Storyline options. The default is 10 minutes:

 

The files will use the auto recovery method if Storyline crashes, but lots of folks have had success finding an earlier version of a corrupt file in the Temp folder as well. 

Izette Du Toit

Hi guys, I know this is a bit old, but I'm jumping on to this thread. I am sitting with the exact same problem/error, no luck. I've tried all of the above options - nothing. My settings are for every 10min autosave, however nothing saved. I lost weeks and weeks of work. Is there any other solution or can I perhaps send it to the developers? Our IT team has looked in every folder, nothing. 

I am desperate!!

Crystal Horn

Hi Izette.  I'm so sorry you're feeling desperate.  Just to confirm, you checked out these steps already:

  1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
  3. Change the file extension of the copy on your desktop from *.tmp to *.story.
  4. Double-click the file to open it in Storyline.

I would also recommend making a copy of the file and renaming it in File Explorer; then try to open the copy.  And try Phil's suggestion to import the slides into a new project.

Fingers crossed for you!