I was on my way to a meeting, saved and shutdown. When I opened back up at my meeting, the file said, "either corrupt or created in an earlier version of storyline. Any ideas on how I can open. My last back up was 3 days ago, and I'm losing a ton of work if I can't open this somehow.
Really sorry that happened, Robert. I'd recommend sending our support team your .story file to see if there's anything they can do. You can upload it here.
Well, I don't think so there is any way to repair a corrupt backup file. But one can recover data from it. You need to go for a third-party program for BKF recovery. I have read an article last evening n Ezine Articles. Let me link you this: article. Read this article and see and if you can fix it or not.
I have just hit the same problem. I had made some changes to a file and saved and closed it - when I try to go back into it now it indicates it has been corrupted or created in an earlier version.
Could I upload this to your ftp to see if someone can have a look at the file - it is just over 43mb. I currently do not have another copy of this file - my IT dept are not sure whether they can retrieve it.
Hi Peter - thanks for the reply - our IT dept has managed to restore a previous version so I will just re-edit this. Note that this was on my local drive/laptop.
That's great! Really glad to hear your IT team was able to find something for you to work with, though I do apologize that it happened in the first place. Good luck finishing up the project!
Hello Hannah - This thread is pretty dated and Peter has another role here at Articulate. We do not have any more power than you do and cannot recover corrupt files.
There may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
Hello Hannah - This thread is pretty dated and Peter has another role here at Articulate. We do not have any more power than you do and cannot recover corrupt files.
There may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
Hope that helps :)
Hello Leslie,
I want to ask a few questions about this.
I understand that Articulates "Back Ups" periodically the files that you mention above. Can you explain how is it done? Can I customize the backing up?
Until now I had no idea that these files existed so I did manually my back up. I notice that the files weight the same as the "Original" files so when are the files that you mentioned above deleted? they occupy a big amount of space in my hard drive so how can I manage that?
Storyline saves a version in the temp folder if you've enabled the auto recovery, and the frequency of that back up is something you can control from the Storyline options. The default is 10 minutes:
The files will use the auto recovery method if Storyline crashes, but lots of folks have had success finding an earlier version of a corrupt file in the Temp folder as well.
Hi guys, I know this is a bit old, but I'm jumping on to this thread. I am sitting with the exact same problem/error, no luck. I've tried all of the above options - nothing. My settings are for every 10min autosave, however nothing saved. I lost weeks and weeks of work. Is there any other solution or can I perhaps send it to the developers? Our IT team has looked in every folder, nothing.
Hi Izette. I'm so sorry you're feeling desperate. Just to confirm, you checked out these steps already:
Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
Change the file extension of the copy on your desktop from *.tmp to *.story.
Double-click the file to open it in Storyline.
I would also recommend making a copy of the file and renaming it in File Explorer; then try to open the copy. And try Phil's suggestion to import the slides into a new project.
53 Replies
Really sorry that happened, Robert. I'd recommend sending our support team your .story file to see if there's anything they can do. You can upload it here.
Well, I don't think so there is any way to repair a corrupt backup file. But one can recover data from it. You need to go for a third-party program for BKF recovery. I have read an article last evening n Ezine Articles. Let me link you this: article. Read this article and see and if you can fix it or not.
Good luck.
if you are using dropbox to store files you can get a previous version. Also if you are using windows 7 you should be able to get a previous version.
Hi
I have just hit the same problem. I had made some changes to a file and saved and closed it - when I try to go back into it now it indicates it has been corrupted or created in an earlier version.
Could I upload this to your ftp to see if someone can have a look at the file - it is just over 43mb. I currently do not have another copy of this file - my IT dept are not sure whether they can retrieve it.
With thanks
Cath
Sure thing, Cath. Go ahead and send it to us on the second page of this link and we'll see what we can do.
And please be sure that you're working on and saving your content to a local drive to avoid corruption, loss of work, and other erratic behavior.
Hi Peter - thanks for the reply - our IT dept has managed to restore a previous version so I will just re-edit this. Note that this was on my local drive/laptop.
Cheers
Cath
Hey Cath!
That's great! Really glad to hear your IT team was able to find something for you to work with, though I do apologize that it happened in the first place. Good luck finishing up the project!
This post was removed by a moderator
HI. I know this is a really old post but this has just happened to one of my files after my laptop run out of battery. Please can i send you my file?
Hello Hannah - This thread is pretty dated and Peter has another role here at Articulate. We do not have any more power than you do and cannot recover corrupt files.
There may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
Hope that helps :)
@Leslie McKerchie, 5 months later and your post saves the day!
Thanks.
Well, not good that you had to try that out, but glad that it worked well for you.
Thank goodness you found this post.
Welcome to E-Learning Heroes Bob!
@Leslie, Same here! THANK YOU for your help!! I was about to cry. But your solution worked perfectly.
So glad that Leslie's solution saved the day for you, Mallory! Only happy tears allowed here ☺️
I also wanted to pop in here and share these tips for reducing your risk of file corruption so you hopefully won't have to deal with that kind of panic again!
Thanks, Ali! I am super new to Storyline but I'm grateful to find this forum. Thank you, e-learning heroes!
Leslie you saved me! Thanks a million!
Hello Leslie,
I want to ask a few questions about this.
I understand that Articulates "Back Ups" periodically the files that you mention above. Can you explain how is it done? Can I customize the backing up?
Until now I had no idea that these files existed so I did manually my back up. I notice that the files weight the same as the "Original" files so when are the files that you mentioned above deleted? they occupy a big amount of space in my hard drive so how can I manage that?
Thank you.
Hi David,
Storyline saves a version in the temp folder if you've enabled the auto recovery, and the frequency of that back up is something you can control from the Storyline options. The default is 10 minutes:
The files will use the auto recovery method if Storyline crashes, but lots of folks have had success finding an earlier version of a corrupt file in the Temp folder as well.
BRAVO Leslie! Everyone should have access to this gem of a solution.
Guess this means it saved you Jackie? :) Glad it was able to help you out and thanks for chiming in to share!
@Leslie McKerchie thank you! So relieved and grateful that your instructions worked. Saved me a lot of re-work!
Hi Shanna! So glad that this was able to help you out as well. I appreciate you popping in to share.
Welcome to E-Learning Heroes as well!
Hi guys, I know this is a bit old, but I'm jumping on to this thread. I am sitting with the exact same problem/error, no luck. I've tried all of the above options - nothing. My settings are for every 10min autosave, however nothing saved. I lost weeks and weeks of work. Is there any other solution or can I perhaps send it to the developers? Our IT team has looked in every folder, nothing.
I am desperate!!
If it is weeks of work do you have a back up? I backup every 30 minutes for this very reason.
Have you tried windows version control, this may have a backup?
IT maybe you can import something from the slides.
Hi Izette. I'm so sorry you're feeling desperate. Just to confirm, you checked out these steps already:
I would also recommend making a copy of the file and renaming it in File Explorer; then try to open the copy. And try Phil's suggestion to import the slides into a new project.
Fingers crossed for you!