Forum Discussion
Arabic on ipad ios
I'm making a translated version for Arabic language of my wbt and on there seems to be an issue on newer models and ios as it displays squares instead of some characters, but this issue doesn't happen on older devices. Has anyone run into this issue?
A newer ipad:
An older ipad with ios <14.0
The original file
I've tried: changing the font, changing the browser, going through online emulators (everywhere it's the same)
I have tested with a special Arabic font -> Noto Sans Arabic
I have installed only* "static/NotoSansArabic-Light"
result on iPad (iOS 16.4)
font size and line height different BUT all characters are visible
* I had problems, if I had installed the whole font family (result was always bold)
>changing the browser
on iOS there is ONLY one browser engine - maybe the EU will force apple to change that
>online emulators
this are - as far as I know - real iPads with installed exactly this one browser engine
can you please upload a .story file (ONLY with this single help page) as attachment here in the forum
and you should open a support case
Hi, yes they should be real ipads, also the client used ipads to test this so the issue is not just on our side. I've trired using chrome as well as safari.
Here's the .story file with just one slide :)
Hi Peter,
Sorry to hear that you ran into this behavior.
I opened a support case on your behalf so we can get you in touch with our support team. They'll be able to test your issue using period accurate devices to figure out what's happening. You're in good hands, and someone from our team will be in touch shortly!
