Arabic on ipad ios

May 02, 2023

I'm making a translated version for Arabic language of my wbt and on there seems to be an issue on newer models and ios as it displays squares instead of some characters, but this issue doesn't happen on older devices. Has anyone run into this issue?

A newer ipad:
ipad air 4th gen - ios 16 (safari)

An older ipad with ios <14.0

ipad ios <14

The original file 

Review360 on PC

I've tried: changing the font, changing the browser, going through online emulators (everywhere it's the same)


4 Replies
Jürgen Schoenemeyer

>changing the browser

on iOS there is ONLY one browser engine - maybe the EU will force apple to change that

>online emulators

this are - as far as I know - real iPads with installed exactly this one browser engine

can you please upload a .story file (ONLY with this single help page) as attachment here in the forum

and you should open a support case

Jose Tansengco

Hi Peter, 

Sorry to hear that you ran into this behavior. 

I opened a support case on your behalf so we can get you in touch with our support team. They'll be able to test your issue using period accurate devices to figure out what's happening. You're in good hands, and someone from our team will be in touch shortly!

Jürgen Schoenemeyer

I have tested with a special Arabic font -> Noto Sans Arabic

I have installed only* "static/NotoSansArabic-Light"

result on iPad (iOS 16.4)

font size and line height different BUT all characters are visible

* I had problems, if I had installed the whole font family (result was always bold)