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BarryStoner-f8c's avatar
BarryStoner-f8c
Community Member
2 years ago

Arabic text - Hyperlinks do not work

Has anyone else found that after having a course translated into Arabic or Urdu, the hyperlinks do not work?

It would seem that even if I create brand new links, they do not work for these languages. 

When I hover over the link it is not registered as a link and is not clickable. 

I would hope this is a new bug rather than an oversight by Articulate. 

Any guidance on this would be gratefully appreciated. 

  • Hello Barry and Andrea!

    I have some great news to share. We just released another update for Storyline 360. In Build 3.80.30988.0, we've included important fixes and new features.

    One of the bugs we've fixed is: 

    • Arabic hyperlinks, hyperlinks in states, and triggers that referenced hyperlinks might not work

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

  • We have had to resort to using hotspots over underlined text instead. Which works but isn't truly accessible. 

  • Hi Barry,

    I'm sorry you're having an issue with translated hyperlinks! There has been a bug reported where some hyperlinks in Arabic text aren't working as they should. I'm going to add your voice to that report. When there's any new information about the issue this conversation will be updated.

    Thanks for reaching out!

  • Thank you John. 

    I will raise a support case now anyway as I hope this gets fixed soon. 

  • Hi, Barry! 

    Thanks for letting us know! I see your open case with our colleague Darwin. You are in great hands!

    We'll continue the conversation over in the support case. 

    Have a great weekend and happy developing! ☀️

  • Thank Andrea. I'll take a look at your workaround now. 

    Hi Articulate Staff. We still cannot add hyperlinks using Arabic text and while John says this is only for some hyperlinks this is not the case for me. It is ALL Arabic text hyperlinks that do not work for me. 

    How is this still a bug 9 months later?

    I cannot understand why Articulate would not fix something that is quite a big issue. I will need to use the hotspot workaround, which isn't as accessible as proper hyperlinks. 

  • Luckily I did not have any hyperlinks within a block of text, so I created buttons instead for my list of useful links. 

    Articulate, please get this fixed!

  • Hello Barry and Andrea!

    I have some great news to share. We just released another update for Storyline 360. In Build 3.80.30988.0, we've included important fixes and new features.

    One of the bugs we've fixed is: 

    • Arabic hyperlinks, hyperlinks in states, and triggers that referenced hyperlinks might not work

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!