Articulate 360 VERY VERY SLOW

Hi Harold,

Sorry to hear that you have run into difficulty with this, but Phil is certainly correct.

If you could share your .story file with our team here, that would be helpful.

Thanks Phil, 

I' probably do so, Because this is pretty annoying. 

Correction: Support case submitted, 

Thanks you both. 

Thanks Harold! Looks like Renato is already helping you out :)

Leslie, 

Indeed, Renato was at least able to replicate the issue. 

Thanks for the info.

KG

Harold

Any news on this issue yet? 

I found a folder on my system that can become rather large.

..\AppData\Local\Articulate\360\ApiCache

Is there something I can do with this folder so that Storyline speeds up a bit? 

Kind regards 

Harold

Hi Harold,

No update yet, but this is a focus for our team right now so if you spot anything else please let us know here or reply to your case with Renato. The more information the better as we tackle these performance issues! 

I am encountering the same issue.  Extreme slowness.

Sean, Articulate never became really fast and fluid on my system. But I must say after updating articulate it became much better. Also based on my feature request they found a data leak in the earlier versions. This caused large folders on my system and a high memory usage. The update pretty much solved this issue for me. So i hope your up to date. 

Kind regards. Harold

Hi Sean and Harold, 

We did fix one issue with performance recently (noted as - Storyline could become sluggish or display a low memory error, especially after several hours of use. We found a memory leak and fixed the problem. ) and we know that there are still some users who are struggling with performance issues. We're still digging into that as well, so any and all information you can share with our Support team is helpful! 

Also, as  Harold mentioned you'll want to make sure you're on the latest update (Update 16 today) and you can always find that by looking at our Version history here.

Audio is sluggish to play

Can't add FX and clean audio 

While using Presenter....system becomes extremely sluggish. 20-30 seconds of delay waiting for slides to come back to edit capable.

Very disappointed in SL360...

I have already put in my order for Adobe CAPTIVATE.

I can no longer defend storyline...

Hi Rob,

Thanks for reaching out. 

Sounds like you are having some difficulty with your audio and some slowness in general? I saw you reach out a few days ago here, but we did not hear back from you. We certainly would like the opportunity to help you out.

You mention Presenter, but then SL360 and Storyline, so I'm not sure which product you're experiencing the issues with.

Would you be able to share your project file and work one-on-one with a support engineer here so that we can better understand and help you out?

I am also experiencing very sluggish performance and I only have a file with 6 slides and a few videos and hi res images.

I have a high-end laptop and have been using SL360 for over a year, so see no way that this would be an issue with my system.

This has become noticeable since the last update in September...can we please verify this is a known issue and is being fixed>

Thank you

Hi Robert!

Do you notice that the sluggish behavior happens particularly when you're editing the slides with the high-res images?

If so, do you see faster performance if you hide those images using the "eye" icon in the timeline? 

Hello,

I'm having the issue where one specific slide with 5 images is slowed to a crawl. Hiding the images did make a difference in speeding up the ability to view the text on different layers.

Does that pretty much mean the images are too big? If so, is there a shortcut to lower the file size of the images (all from the content library) within storyline? Or do I have to edit the photos externally in photoshop?

Thank you!

The sluggishness seemed to just start after the recent upgrades, before that I never needed to hide the view of elements on a slide.

Hi Andrew and Robert,

I'm sorry you've run into such a slowdown from Storyline! Our team has been looking into some of the performance issues and are happy to work with you one on one to get to the bottom of it. If you'll connect with our Support Team they'll send you some next steps to help diagnose and troubleshoot further. 

Hi, having the same issue. Over the last couple of months it's been so slow with everything. Even in story view if i have to click between slides. When moving between form view and slide view, clicking on a layer, pretty much everything. Even opening 360 takes ages.  Any ideas?

Hi Rodney,

I'm sure that sluggish behavior has been frustrating, so I'm glad you reached out!

First, I would go through these steps to fix any erratic behavior you're seeing. If that doesn't work, reach out to our Support Engineers here, and we'll dive deeper into what could be causing this!

I too have notice SL360 is very sluggish after the last update.  Even on slide with just text.

Oh no, Brant.

Thanks for reaching out and letting us know that you've seen a change in behavior as well.

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should conduct a repair of your software.

As Alyssa mentioned above, you can certainly reach out to our team here as well so that we can take a closer look.

Hello. This is annoying. Neither Storyline 3 or 360 are working fine.
I have 3 files (made in SL3) that used to work perfectly a couple of months ago. Now I just need to make minor changes and it's almost impossible to move inside the project. System becomes extremely sluggish, 20-30 seconds of delay waiting for slides to come back to edit capable.
I tried almost everything, uninstall/reinstall the programs, open the SL3 files in SL360, import old slides to a new project, hide images using the eye icon, rebuild some slides in the old project... and nothing, same terrific slow behaviour.
Please, I need solutions. I'm stuck on this.

Welcome, Franca!

So sorry you're stuck at this roadblock – we can help clear the way! It sounds like you've done a lot of troubleshooting on your own already, so I'm going to connect you with our Support Engineers. They'll work with you one-on-one to take a close look at what's happening with the performance. 

Be on the lookout for an email from our team shortly, and I'll also follow along!

I was able to ease up the lag by swapping out two high-res photos with lower res versions. Hopefully this can be addressed soon so it works more like PowerPoint in this regard.

Hi Jonathan and welcome to E-Learning Heroes :)

Thanks for chiming in and sharing how you were able to overcome this and for sharing with the community.

We are still tracking and you are now in the right place to be notified of any updates that we have to share.