Articulate Storyline 360 and PDF

Sorry that's happening, Amanda! We've seen this happen too, specifically in the HTML5 output. 

Would you mind if I tested your file to verify that it's related to the bug we've reported to our team? You can share a sample file here in the thread, or click here to share it privately. 

Sure thing, here is a copy of the file.  Strange thing is that it is working for my team mates.  It just seems to be me and the HTML5 output.  The Flash output works for me.  Also, I've found if I use the default player template settings it works.  I've updated my 360, browser, and Adobe products but still same issue.

Hi Amanda,

Thanks for sharing your file! I published it for Web and tested it in multiple browsers, and I was able to scroll the PDF in all of the browsers I tested in. Here's a screen recording of that test.

Click this link, and let me know if you still can't scroll the PDF. Be sure to also let me know which browsers are giving you the most trouble.

That one works for me. I am using Chrome version 60.0.3112.90 (Official Build) (64-bit).

Regards,

Amanda Young, M.Ed
Multimedia/ Instructional Designer
813.974.8719

Ok, great! Are you still having trouble with scrolling when you publish the project? Be sure you upload the published output to Tempshare or any other web server to make sure that you can view the content as expected!  

I'm having the same problem, has anyone found a solution yet?

Hi Kayla!

Looks like Amanda's file worked for her after all.

Could you describe what you are having difficulty with as well as sharing a .story file if we could take a look?

This happens to me when publishing from SL3 to HTML5 only. The PDF viewer is cut off and you can't scroll, save or print.

Hi Taylor - We have this reported for SL3 as well and I will add this thread to the report as we continue to investigate and track user impact.

Has a fix been found for this yet?

Not at this time Taylor.

This thread has been attached to the report so that we can update you when we can.

I wanted to share some information on how we define bugs and how we tackle them when they occur since that may be helpful.

Hi everyone!

I'm happy to report this bug has been fixed in Update 37 (Build 3.37.21453.0) for Storyline 360!

In this update, users can scroll through web objects when viewing a course on an iPad or iPhone! 

One of the benefits of an Articulate 360 subscription is that you get continuous updates when new features and bug fixes are available. To install the newest update for the Articulate 360 desktop app, simply click the blue Update button in the top right corner. The update will automatically download and install without any additional prompts.

If you run into any trouble, please let us know in this discussion!

Please how do I embed a pdf file as a web object in my articulate project. I followed the steps on outlined on https://www.youtube.com/watch?v=q7S6CzfP2hA  but I just get a blank page after publishing. My index.html file is attached. It resides on the same folder as the pdf file I want displayed.

Please help. Thank you

Hello Vivian!

We're happy to help! I've tried the step listed in the video as well, but I do not see the same outcome as the video shows. I also see a blank screen. I'd recommend reaching out to our Support Engineers so they can take a look at your project to see what is causing the snag. You can reach out to them in a support case. They'll respond with their findings as soon as possible.

We've just had a  problem with a dynamic pdf file.  When converted to a flattened pdf (using print to pdf in any pdf reader the problem was solved.  Perhaps worth a try?