Storyline 3 has an auto recovery setting, but does not have a auto save function? Many times I try to save my project, but the screen keeps saying that I have to "Save as" because another program is running. I don't know why that is. The project is the only one that is opened. Then it saves the file several times on my computer. This time, it didn't save anything even though I tried to save twice. Does anyone else experience that?
That's correct, Storyline 3 has an auto-recovery setting and not an autosave function.
You can find the auto-recovery files by looking in your temp folder. You'll need to save the project first, and then it will initiate the auto-recovery feature.
Here's how to look in your temp folders for Storyline 3 projects:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
I am curious, why is there not an autosave feature?
This is frustrating as my Storyline 360 crashes between 2-5 times per day sometimes more. I close it when not in use and my system far exceeds the minimum requirements. What might be some root causes I could look into?
Also, if you have to recover your documents do you lose some of what you were creating?
I want our team of Support Engineers to work with you directly to fix this issue where Storyline 360 is crashing 2-5 times a day. I'm sorry you're running into this! Please use this link to connect with a Support Engineer.
We don't have an autosave feature, but we have an auto-recovery. The difference being that'll it will return you to an earlier version of your course if your Storyline program crashes, but it won't consistently save and have that copy accessible to you if you closed Storyline by accident. You can enable the auto-recovery feature here. You shouldn't lose any content you've created if the auto-recovery frequency is set between 5-10 minutes.
I'll keep an eye out for your support case to see the fix!
Thanks, but I'll pass on working with an engineer for now. I had the same
issue when working at my previous employer and using SL 360 but the
engineers were not able to find anything helpful. I'll just wait and hope
it gets better sometimes, although I'm not hopeful it will.
My Storyline is crashing several times a day. Ive contacted our I.T but they don't know the Articulate storyline software. I have followed the fix on temporary but cant change for TMP to Story, maybe it's because it's a company laptop and locked down. this is the list I followed but couldn't change the file extension name. so remaking all I've lost and set a timer on my phone to save every five minutes.
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
Can I ask for clarification here as to what you mean by "You'll need to save the project first, and then it will initiate the auto-recovery feature." I thought the whole point of the auto-recovery feature was to provide a file in the event that you hadn't saved.
The AutoRecovery setting is not an auto-save feature. Here are the details:
Storyline will automatically save a copy of your project at the specified interval (after you’ve saved it at least once). The default interval is every 10 minutes, but you can enter any whole number between 1 and 120. If Storyline closes unexpectedly, you’ll be prompted to recover your project the next time you open it.
I wonder if this thread could clarify something else for me.
I have my autorecovery set to every 5 minutes. Today I've been working on a file all day and as the screengrab attached shows, it has 2 autorecovery files created from a few hours ago, but nothing since. Shouldn't it have been creating a file or over-writing a file every 5 minutes?
Thanks for following up and sharing what you're experiencing! From here, I'd like one of our support engineers to shed some light on this. I've opened a case on your behalf, and we'll be in touch soon with the next step!
This is such a disappointment. My company's evaluating Storyline vs Captivate - and some of the features that are default in many authoring software, are simply not present - like Autosave, or adding another animation to an object (which is available in Powerpoint from ages)...and the worst part is that I'm checking these boards - these don't seem to bother the creators nor seem to matter! Absolute neglect!
Unfortunately, we regularly lose projects in A360. Autosave often fails or files cannot be opened. The most problematic tool that causes the program to crash is search
Welcome to the community, LMS! I'm sorry you're also facing a similar issue. I'm happy to see that you connected with my teammate Jose in a support case. Great call!
I see the recommendation was to work on your local hard drive (typically your C: drive) when creating, editing, and publishing Storyline courses, as working on a network drive can cause erratic behavior.
Please be sure to let Jose know if you have any other issues or questions!
18 Replies
Thank you Matthew
Storyline 3 has an auto recovery setting, but does not have a auto save function? Many times I try to save my project, but the screen keeps saying that I have to "Save as" because another program is running. I don't know why that is. The project is the only one that is opened. Then it saves the file several times on my computer. This time, it didn't save anything even though I tried to save twice. Does anyone else experience that?
Hello Mien!
That's correct, Storyline 3 has an auto-recovery setting and not an autosave function.
You can find the auto-recovery files by looking in your temp folder. You'll need to save the project first, and then it will initiate the auto-recovery feature.
Here's how to look in your temp folders for Storyline 3 projects:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
Let me know if you have additional questions!
I am curious, why is there not an autosave feature?
This is frustrating as my Storyline 360 crashes between 2-5 times per day sometimes more. I close it when not in use and my system far exceeds the minimum requirements. What might be some root causes I could look into?
Also, if you have to recover your documents do you lose some of what you were creating?
Thanks in advance!
Hi Philip!
I want our team of Support Engineers to work with you directly to fix this issue where Storyline 360 is crashing 2-5 times a day. I'm sorry you're running into this! Please use this link to connect with a Support Engineer.
We don't have an autosave feature, but we have an auto-recovery. The difference being that'll it will return you to an earlier version of your course if your Storyline program crashes, but it won't consistently save and have that copy accessible to you if you closed Storyline by accident. You can enable the auto-recovery feature here. You shouldn't lose any content you've created if the auto-recovery frequency is set between 5-10 minutes.
I'll keep an eye out for your support case to see the fix!
Thanks, but I'll pass on working with an engineer for now. I had the same
issue when working at my previous employer and using SL 360 but the
engineers were not able to find anything helpful. I'll just wait and hope
it gets better sometimes, although I'm not hopeful it will.
*Philip Deer*
My Storyline is crashing several times a day. Ive contacted our I.T but they don't know the Articulate storyline software. I have followed the fix on temporary but cant change for TMP to Story, maybe it's because it's a company laptop and locked down. this is the list I followed but couldn't change the file extension name. so remaking all I've lost and set a timer on my phone to save every five minutes.
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
Hi Chrisie,
Do you know what version of Storyline you're using?
We are currently on Build 3.55.25975.0 of Storyline 360. You can read all of the details here.
If you're already on the latest version, I recommend repairing your software to correct the behavior you are experiencing.
In addition, please be sure that you are working locally:
Storyline: Create, Edit, and Publish Courses on Your Local Hard Drive
Can I ask for clarification here as to what you mean by "You'll need to save the project first, and then it will initiate the auto-recovery feature." I thought the whole point of the auto-recovery feature was to provide a file in the event that you hadn't saved.
Sure, Michelle. I'd be happy to clarify.
The AutoRecovery setting is not an auto-save feature. Here are the details:
Storyline 360: Setting Storyline Options
I see - I definitely wasn't aware that you had to save once to initiate the auto-recovery feature. Thank you for clarifying this.
No worries, Michelle. I'm glad I was able to help.
I wonder if this thread could clarify something else for me.
I have my autorecovery set to every 5 minutes. Today I've been working on a file all day and as the screengrab attached shows, it has 2 autorecovery files created from a few hours ago, but nothing since. Shouldn't it have been creating a file or over-writing a file every 5 minutes?
Hi Michelle,
Thanks for following up and sharing what you're experiencing! From here, I'd like one of our support engineers to shed some light on this. I've opened a case on your behalf, and we'll be in touch soon with the next step!
This is such a disappointment. My company's evaluating Storyline vs Captivate - and some of the features that are default in many authoring software, are simply not present - like Autosave, or adding another animation to an object (which is available in Powerpoint from ages)...and the worst part is that I'm checking these boards - these don't seem to bother the creators nor seem to matter! Absolute neglect!
Unfortunately, we regularly lose projects in A360. Autosave often fails or files cannot be opened. The most problematic tool that causes the program to crash is search
Welcome to the community, LMS! I'm sorry you're also facing a similar issue. I'm happy to see that you connected with my teammate Jose in a support case. Great call!
I see the recommendation was to work on your local hard drive (typically your C: drive) when creating, editing, and publishing Storyline courses, as working on a network drive can cause erratic behavior.
Please be sure to let Jose know if you have any other issues or questions!
The actual place to retrieve the data for me was:
C:\Users\you user\AppData\Roaming\Articulate\Storyline
and then change the extension name back to .story on the last temp file.
Cheers,