Autosave

Sure, Michelle. I'd be happy to clarify.

The AutoRecovery setting is not an auto-save feature. Here are the details:

Storyline will automatically save a copy of your project at the specified interval (after you’ve saved it at least once). The default interval is every 10 minutes, but you can enter any whole number between 1 and 120. If Storyline closes unexpectedly, you’ll be prompted to recover your project the next time you open it.

Storyline 360: Setting Storyline Options

Unfortunately, we regularly lose projects in A360. Autosave often fails or files cannot be opened. The most problematic tool that causes the program to crash is search

The actual place to retrieve the data for me was: 

C:\Users\you user\AppData\Roaming\Articulate\Storyline

and then change the extension name back to .story on the last temp file.

Cheers,

Thank you Matthew

Storyline 3 has an auto recovery setting, but does not have a auto save function?  Many times I try to save my project, but the screen keeps saying that I have to "Save as" because another program is running.  I don't know why that is. The project is the only one that is opened. Then it saves the file several times on my computer. This time, it didn't save anything even though I tried to save twice. Does anyone else experience that?

Hello Mien!

That's correct, Storyline 3 has an auto-recovery setting and not an autosave function.

You can find the auto-recovery files by looking in your temp folder. You'll need to save the project first, and then it will initiate the auto-recovery feature. 

Here's how to look in your temp folders for Storyline 3 projects:

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3) Change the file extension of the copy on your desktop from *.tmp to *.story. 

4) Double-click the file to open it in Storyline.  

Let me know if you have additional questions!

I am curious, why is there not an autosave feature?

This is frustrating as my Storyline 360 crashes between 2-5 times per day sometimes more. I close it when not in use and my system far exceeds the minimum requirements. What might be some root causes I could look into?

Also, if you have to recover your documents do you lose some of what you were creating?

Thanks in advance!

Hi Philip!

I want our team of Support Engineers to work with you directly to fix this issue where Storyline 360 is crashing 2-5 times a day. I'm sorry you're running into this! Please use this link to connect with a Support Engineer.

We don't have an autosave feature, but we have an auto-recovery. The difference being that'll it will return you to an earlier version of your course if your Storyline program crashes, but it won't consistently save and have that copy accessible to you if you closed Storyline by accident. You can enable the auto-recovery feature here. You shouldn't lose any content you've created if the auto-recovery frequency is set between 5-10 minutes. 

I'll keep an eye out for your support case to see the fix!

My Storyline is crashing several times a day. Ive contacted our I.T but they don't know the Articulate storyline software. I have followed the fix on temporary but cant change for TMP to Story, maybe it's because it's a company laptop and locked down. this is the list I followed but couldn't change the file extension name. so remaking all I've lost and set a timer on my phone to save every five minutes. 

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.

3) Change the file extension of the copy on your desktop from *.tmp to *.story.

4) Double-click the file to open it in Storyline.

Hi Chrisie,

Do you know what version of Storyline you're using? 

• You can check by going to Help > About Articulate Storyline

We are currently on Build 3.55.25975.0 of Storyline 360. You can read all of the details here.

If you're already on the latest version, I recommend repairing your software to correct the behavior you are experiencing.

In addition, please be sure that you are working locally:

Storyline: Create, Edit, and Publish Courses on Your Local Hard Drive