Forum Discussion

KerenChuri-e4fa's avatar
KerenChuri-e4fa
Community Member
4 years ago

Blurry images in storyline 360

Hi,

I created a demo for software with storyline 360. I used screenshots from the software, but once I upload them they lose their quality and look blurry (in presentation mode and also after publishing the demo). 

already tried to use the tips from this article but it didn't help.

I would appreciate your help,

Keren

storyline 360
  • LaurenConnelly's avatar
    LaurenConnelly
    Staff
    4 years ago

    Hello Keren!

    Sorry, you're running into this issue! I see that you've already reached out to our Support Engineers for their expertise. Great call! It looks like my teammate, Angelo, is working with you. We'll continue the conversation in your support case!

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    4 years ago

    Hi Rich,

    Thanks for chiming in to share that you are experiencing a similar issue.

    I was able to take a look at Keren's case that they worked on with our team and want to reiterate a point in the article they shared above:

    Use Images and Videos That Don't Need to Be Resized

    • What is the resolution of your image?
    • What is your story size?

    I want to take a look at your project file to investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

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