Thanks for those details, Mark. I'm working with my team to get a better understanding of what we would expect for videos that open in a new browser window. I'll pop back in here as soon as I have more to share!
Thanks for chiming in, Oliver! Our team is still looking into the reasons why closed captions do not appear on videos that are opened in a new browser window. As soon as I get an update from my team, I'll post it here. Stay tuned!
Hi, is there any update on this? I have the same problem - I used Storyline 360 to record screen and audio at the same time. If I set it to play in current slide, captions are available, if I change to view in new browser window, captions disappear, as does the captions button.
I am also having this same problem. Will this be fixed soon?
I have an mp4 and used the built-in caption editor to create the captions. It works only if the video plays in the slide, but I want to have it play in a new browser so it can be viewed in full screen mode. I am required to have closed captions.
I'm having the same problem. I recorded my screen in Storyline 360 and added captions using the built-in editor. The captions are displayed if the video is viewed in slide, but not if I have the video open in a new browser window. I have to use the browser option, so the text on the screen is visible, and I need to provide closed captions. Is there any update on the status of this problem?
Hi there, Kerrin and everyone. I know it took a while to get you an update on how the video with captions should work if opened in a new browser window.
When videos are opened in the slide, they are taking advantage of the player and the HTML "wrapper" which allows Storyline to overlay the video with captions. Opening video in a new browser tab only shows the media source and doesn't include player elements, such as closed captioning.
To show Storyline closed captioning, you'll want to open video files in the slide.
Thank you so much for your reply. I'm so sorry to learn there is no way to make the captions work if a video is opened in a new browser window. This is really unfortunate, since most of my screen capture videos are essentially illegible unless they are opened in a new browser window and expanded. I wish I had known this upfront, since now I've spent a lot of time adding captions that will never display. Perhaps the 'Edit Captions' tab of the Video Options could be disabled when the user chooses to show video 'in new browser window'.
To get around this problem it looks like I will need to add a text box object on top of my video with many states that change as the video advances. And I'll probably add a button to display or hide the box. So much more work....
Is there any discussion of adding this functionality in future updates?
This was a huge disappointment. The videos are so much clearer when they they are larger, which means they have to pop-out. But when captions are required, this either creates a ton of extra work or you suffer with smaller video image.
Thanks so much, Alyssa. It would be great if you could submit a feature request to address this issue, since I will definitely need this capability going forward.
I am having the same issue. Any chance this has been corrected?
I tried to publish my content in Storyline 360 and the closed captions are not appearing. I've read a string of responses regarding this issues and still no success. Based on one of the suggested responses in a 'Discussion string;' regarding the closed captions issues, I had content posted locally. but moved it to my network drive, republished, and closed captions are still not appearing Please help? Thank you kindly.
Is there a plan to fix this? My company has been using more and more video and not having captions available in all formats, among other drawbacks, is making Storyline less and less appealing.
Your feedback is valuable, and I can understand your need for this kind of feature. We take all of this into consideration as we prioritize and plan for future enhancements.
A feature that would allow captions to display on videos in a new browser window is not on our immediate roadmap. However, if we add this feature in a future update of Storyline 360, we promise to update everyone in this discussion.
I agree. This would be a very helpful feature. Or, at least disable the ability to add captions when set to open in a new window, or disable the ability to set to open in a new window if there are captions so people don't waste time troubleshooting.
Agree.. this has been a waste of time troubleshooting now that I know captions are not supported outside the player. Government departments now require closed captioning in all eLearning due to disability services legislation. I hope this can be remedied soon or it does make SL 360 much less appealing.
Like others, I wish I had known about this before I starting creating all the captions. 2 years after the original post and still the functionality has not been added. This is a real disservice to individuals that need support, but don't have ADA provided readers. Can you please revisit this topic?
27 Replies
Thanks for reaching out, Mark. Tell me more about the video you're using: is it embedded from the web, or is it uploaded to your slide as a MP4 file?
Also, are the captions part of the video, or did you use the closed caption built-in editor to add the captions yourself?
If you can help me with a few more details, I can try and recreate this in a new file. Thanks!
Hi Alyssa,
Thanks for your response.
The video was a capture from Articulate Replay. The captions were created using the closed caption built-in editor.
Thanks.
Thanks for those details, Mark. I'm working with my team to get a better understanding of what we would expect for videos that open in a new browser window. I'll pop back in here as soon as I have more to share!
Hi Alyssa,
I've the same probleme with a MP4 film from Replay 360 and caption from the built-in-editor.
Regards
Thanks for chiming in, Oliver! Our team is still looking into the reasons why closed captions do not appear on videos that are opened in a new browser window. As soon as I get an update from my team, I'll post it here. Stay tuned!
Hi, is there any update on this? I have the same problem - I used Storyline 360 to record screen and audio at the same time. If I set it to play in current slide, captions are available, if I change to view in new browser window, captions disappear, as does the captions button.
Thanks
Hi Diane,
No update yet, our team is still looking into it.
I'd love to share your example with them to help with their testing. Can you upload a copy of that .story file for us?
Can I send it directly rather than add to this log please?
Sure, Diane! You can send your file to us privately by clicking this link.
Thanks for sharing your file with us Diane. Looks like Vevette stepped in to help you out :)
I am also having this same problem. Will this be fixed soon?
I have an mp4 and used the built-in caption editor to create the captions. It works only if the video plays in the slide, but I want to have it play in a new browser so it can be viewed in full screen mode. I am required to have closed captions.
Hi Jill,
This is something still on our radar, but I'll check in with our team to see if they had any updates here.
I'm having the same problem. I recorded my screen in Storyline 360 and added captions using the built-in editor. The captions are displayed if the video is viewed in slide, but not if I have the video open in a new browser window. I have to use the browser option, so the text on the screen is visible, and I need to provide closed captions. Is there any update on the status of this problem?
Thanks!
Kerrin
Hi there, Kerrin and everyone. I know it took a while to get you an update on how the video with captions should work if opened in a new browser window.
When videos are opened in the slide, they are taking advantage of the player and the HTML "wrapper" which allows Storyline to overlay the video with captions. Opening video in a new browser tab only shows the media source and doesn't include player elements, such as closed captioning.
To show Storyline closed captioning, you'll want to open video files in the slide.
Hi Crystal,
Thank you so much for your reply. I'm so sorry to learn there is no way to make the captions work if a video is opened in a new browser window. This is really unfortunate, since most of my screen capture videos are essentially illegible unless they are opened in a new browser window and expanded. I wish I had known this upfront, since now I've spent a lot of time adding captions that will never display. Perhaps the 'Edit Captions' tab of the Video Options could be disabled when the user chooses to show video 'in new browser window'.
To get around this problem it looks like I will need to add a text box object on top of my video with many states that change as the video advances. And I'll probably add a button to display or hide the box. So much more work....
Is there any discussion of adding this functionality in future updates?
Thanks, again!
Kerrin
Just agreeing with Kerrin here.
This was a huge disappointment. The videos are so much clearer when they they are larger, which means they have to pop-out. But when captions are required, this either creates a ton of extra work or you suffer with smaller video image.
I really appreciate your honest feedback, Kerrin and Jill. I can appreciate how that limitation is causing frustration for both you and your learners.
I'm happy to share your comments with our team and submit a feature request on your behalf.
Thanks so much, Alyssa. It would be great if you could submit a feature request to address this issue, since I will definitely need this capability going forward.
Thanks again!
Kerrin
I am having the same issue. Any chance this has been corrected?
I tried to publish my content in Storyline 360 and the closed captions are not appearing. I've read a string of responses regarding this issues and still no success. Based on one of the suggested responses in a 'Discussion string;' regarding the closed captions issues, I had content posted locally. but moved it to my network drive, republished, and closed captions are still not appearing Please help? Thank you kindly.
Hi Vivian!
Are you trying to display captions on a video that is opened in a new browser window?
Captions won't display on videos in a new browser window because the video is outside the player, and the captions are part of the player.
Let me know if that's what you're experiencing, or if it's something else!
Is there a plan to fix this? My company has been using more and more video and not having captions available in all formats, among other drawbacks, is making Storyline less and less appealing.
Hi, Adam. Thanks for adding your voice!
Your feedback is valuable, and I can understand your need for this kind of feature. We take all of this into consideration as we prioritize and plan for future enhancements.
A feature that would allow captions to display on videos in a new browser window is not on our immediate roadmap. However, if we add this feature in a future update of Storyline 360, we promise to update everyone in this discussion.
I agree. This would be a very helpful feature. Or, at least disable the ability to add captions when set to open in a new window, or disable the ability to set to open in a new window if there are captions so people don't waste time troubleshooting.
Agree.. this has been a waste of time troubleshooting now that I know captions are not supported outside the player. Government departments now require closed captioning in all eLearning due to disability services legislation. I hope this can be remedied soon or it does make SL 360 much less appealing.
Like others, I wish I had known about this before I starting creating all the captions. 2 years after the original post and still the functionality has not been added. This is a real disservice to individuals that need support, but don't have ADA provided readers. Can you please revisit this topic?