Hi, i was working in a Sotryline 360 project and suddenly stop working the very next day. It says that the file is corrupted and i have no more copies.
I need to you try to fix my file 'cause i've been working like 2 weeks on it and the backup folder it's empty. Pls Help!
I'm really sorry to hear about your project file. I took a look at it and it does appear to have been corrupted beyond recovery. If you haven't checked yet, there may still be a working version of your project file in your computer's temp folder. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
This article lists common causes of file corruption, as well as how to reduce the risk of running into this issue.
You can also try right clicking the file in the windows file manager and select 'version history' then download one you think is not corrupted and work from there.
I have the same problem with 2 files created by an employee who no longer works with us. We don’t have access to previous versions. We tried to rename the files and open from my local hard drive but it still doesn’t work.
Just to add to this conversation, a good way to check if a file can be recovered is to right-click on the corrupted project file, open the archive using 7-zip or Winrar, and check the contents of the file.
If it contains just these two folders, then there's no way to recover any content from the file.
If the archive contains more than just these two folders, open a case with our support team here and share your project file with us because there's a strong possibility that the slides and media files can still be recovered from your file.
6 Replies
Hello Camilo,
I'm really sorry to hear about your project file. I took a look at it and it does appear to have been corrupted beyond recovery. If you haven't checked yet, there may still be a working version of your project file in your computer's temp folder. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
This article lists common causes of file corruption, as well as how to reduce the risk of running into this issue.
You can also try right clicking the file in the windows file manager and select 'version history' then download one you think is not corrupted and work from there.
Hi,
I have the same problem with 2 files created by an employee who no longer works with us. We don’t have access to previous versions. We tried to rename the files and open from my local hard drive but it still doesn’t work.
What can we do ?
Thanks.
check the files (.story = .zip) with 7z (https://www.7-zip.org) -> "test archive"
if you get such an error message - the file is damaged (you need a backup)
you can try to repair the file with winrar, but the chance is not very high
Hi All,
Just to add to this conversation, a good way to check if a file can be recovered is to right-click on the corrupted project file, open the archive using 7-zip or Winrar, and check the contents of the file.
If it contains just these two folders, then there's no way to recover any content from the file.
If the archive contains more than just these two folders, open a case with our support team here and share your project file with us because there's a strong possibility that the slides and media files can still be recovered from your file.
Hi,
Unfortunately I only see 2 folders when I use 7-zip so I guess we have to figure out another solution :-(
Thanks so much for the reply.