Je tente d'ouvrir un document .story réalisé par mes prédécesseurs afin de le modifier car j'en ai besoin pour jeudi.
J'ai un message d'erreur "Ce projet n'est pas valide et peut être corrompu et ne peut être ouvert. Il a peut être été créé dans une version antérieure de Storyline".
Pour information je possède SL 360 depuis toujours. J'ai tenté de l'ouvrir depuis le réseau, puis de le copier coller sur mon bureau et de l'ouvrir et enfin d'ouvrir SL et de l'importer, mais le problème reste le même.
Que puis-je faire ?
Je vous remercie par avance et vous souhaite une bonne journée.
Thanks for reaching out and starting a case! I'm sorry you're running into this error, but our support engineers have received your file and are currently testing it!
In the meantime, here are a few tips that may help:
Check that the files are saved locally. If not, save them to your C drive and then give it another try.
Thank you for letting us know that you had not received our reply yet. I confirmed that Dexter sent an email to you yesterday. Here are a few things to check:
Email is the same one you've used to sign in here.
From address is support@articulate.com, so be sure to check your Junk/Spam folders.
Hello, I seem to be having the exact same problem described above. Could you please provide some assistance? The deadline for the project is tomorrow. Kind regards,
7 Replies
Hi Sandryne,
Thanks for reaching out and starting a case! I'm sorry you're running into this error, but our support engineers have received your file and are currently testing it!
In the meantime, here are a few tips that may help:
Be on the lookout for a reply soon from our support team, and let them know if these tips helped!
Thanks !
I did all the process but i can't still open it. I am wanting for you reply.
Sandryne
Hello Sandryne,
Thank you for letting us know that you had not received our reply yet. I confirmed that Dexter sent an email to you yesterday. Here are a few things to check:
I re-sent the reply from Dexter as well.
I ckecked everything and nothing works.
Help !!!!
Thank you for checking and confirming. I'll let Dexter know.
Hello, I seem to be having the exact same problem described above. Could you please provide some assistance? The deadline for the project is tomorrow. Kind regards,
Hello Gabriela, and welcome to E-Learning Heroes. 😊
I appreciate you taking the time to reach out to our support team directly. I can see that Mcgem is helping you now.