Issues with Saving

Hi all

I'm at a loss with what's going on with the software.  I get an error window that says: "The process cannot access the file 'C:\<name of file>.story' because it is being used by another process." - -even when all other windows are closed.

So I 'Save As' to create a new file, but it keeps creating double copies.  I lost an entire day's work yesterday when it 'appeared' to be saving, but only when I closed out, did I realize it saved nothing from the day (it didn't give me any warnings or errors).  Sorry, I know this might sound confusing, but I'm just frustrated.

3 Replies
Leslie McKerchie

Hi Darlene!

We had some previous issues with saving, but they were corrected in an update. Be sure that you are utilizing the latest update to Storyline 2, which is Update 7.

You may still have a copy of your file.

Here's how to check:
 
1) Open this folder in Windows Explorer:
 
%appdata%\Articulate\Storyline
 
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
 
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
 
4) Double-click the file to open it in Storyline.
 
Also, be sure to always create, edit, and publish projects on your local hard drive. Working from a network drive or a USB drive can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources. See this article for details.
Catherine Sanchez

Hello Leslie,

I'm having the same issue that Darlene had: I get an error window that says: "The process cannot access the file 'C:\<name of file>.story' because it is being used by another process.", but right now I'm working with the latest version (Update 10). Please see attachments.

Can you help me with this situation? It had been happening a lot and I can not save my work.

Leslie McKerchie

Hi Catherine!

As you can see here, I did not hear back from Darlene on this issue. You mention that it's been happening a lot - does that mean with various files or a particular file?

If a particular file, I would recommend importing into a new file to see if this alleviates your issue.

If various files, you may need to conduct a repair of the software in case something went awry during your update.