Starting with January 18, 2022 (Build 3.60.26947.0) update my course stops launching fullscreen on mobile (Chrome, Android) automatically. This is crucial for my client to launch the course fullscreen upon clicking Play button...
Is there a way to roll my Storyline 360 back to December 14, 2021 (Build 3.59.26702.0) update so I can republish the course using this version to fix this issue? Or is there any other workaround?
I would love to help you work through this issue! Would you be willing to sharing your course so I could troubleshoot this for you?
Also, I'm going to open a support case to get you the earlier version of Storyline 360. Here is a link on how to rollback to a previous version using Articulate 360, but the app only gives access to the previous five versions of Storyline 360. It looks like the version you are looking for is just a bit older.
Unfortunately I can't share the course file. But I believe it happens for all the courses so if you publish the course using modern player with Build 3.59.26702.0 it works well and launches the course fullscreen automatically on mobile. Any newer version starting with Build 3.60.26947.0 does not launch the course fullscreen.
I see that John opened a support case for you about rolling back to a previous version of Storyline 360. I want to confirm that you were able to roll back to Build 3.59.26702.0.
Please let us know if you need additional assistance on this!
3 Replies
Hi, Andrey!
I would love to help you work through this issue! Would you be willing to sharing your course so I could troubleshoot this for you?
Also, I'm going to open a support case to get you the earlier version of Storyline 360. Here is a link on how to rollback to a previous version using Articulate 360, but the app only gives access to the previous five versions of Storyline 360. It looks like the version you are looking for is just a bit older.
Thanks for reaching out!
Hi John!
Unfortunately I can't share the course file. But I believe it happens for all the courses so if you publish the course using modern player with Build 3.59.26702.0 it works well and launches the course fullscreen automatically on mobile. Any newer version starting with Build 3.60.26947.0 does not launch the course fullscreen.
Thank you!
Hi Andrey!
I see that John opened a support case for you about rolling back to a previous version of Storyline 360. I want to confirm that you were able to roll back to Build 3.59.26702.0.
Please let us know if you need additional assistance on this!