Lightbox slide bug?

Hi there

I am currently testing my course (both on articulate review and in ourLMS) and I am running into a few issues with lightboxed slides.  

Using the new player and with the zoom to fit function off they work great.  However I plan on locking the player to fit to zoom as its a software simulation course and I don't want the images to be stretched and become blurry. 

When I light box a slide with this function turned on I get this course breaking bug. You have to close the course and reload it and have the fit to zoom function turned off for it to load correctly. 

 

2 Replies
Lauren Connelly

Hi Carrie!

Thank you so much for providing a screenshot! That definitely doesn't look right, so we'll want our Support Engineers to step in and look at your file.

I've started a support case on your behalf with our Support Engineers. You should've received an email with an upload link where you can privately upload the .story file. By uploading the .story file, we can take a look at what might be getting in the way with the lightbox slides.

You'll hear from our team shortly!

Maria Costa-Stienstra

Hi, Carrie.

I have great news to share!

We just released another update for Storyline 360. In Update 53, we’ve included important fixes and new features.

One of the fixes we’ve included is: Lightbox slides are blank when zoom to fit option is enabled, which was logged by our engineers through the case opened on your behalf. 

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let us know if you have any questions by posting here or directly reaching out to our Support Engineers