Multiple quiz attempts - score not updating

Oct 11, 2023

Hi everyone,

I am having some trouble with Storyline 360 and the results from a final assessment. The learner has an unlimited number of tries to pass the assessment but if the learner fails the first attempt and passes the second attempt, the new (higher/passing) score is not being shown even though it is shown that they passed. Has anyone experienced this? Am I missing something in the settings? In the attached pictures while testing in Scormcloud, I first failed the quiz and then passed it with 100% but it shows my score still at 35%. 

1 Reply
Steven Benassi

Hi Amanda!

It sounds like the quiz reporting settings from your Storyline 360 course aren't working as intended. Sorry to hear that but I'd be happy to assist!

Thank you for providing the feedback after testing in SCORM Cloud! If you're willing to share the .story file itself, it'd be helpful to take a closer look at the settings you have in place so far. Would you be willing to share a copy here in the discussion or privately through a support case?

We'll delete it from our system as soon as troubleshooting is complete!