Forum Discussion

AmandaRichter-f's avatar
AmandaRichter-f
Community Member
2 years ago

Multiple quiz attempts - score not updating

Hi everyone, I am having some trouble with Storyline 360 and the results from a final assessment. The learner has an unlimited number of tries to pass the assessment but if the learner fails the f...
storyline 360
itmediamint's avatar
itmediamint
Community Member
4 months ago

I'm facing the same issue. Can you help me with the same?

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    4 months ago

    Hello itmediamint,

    Happy to check this for you!

    Would you be willing to share a copy of your project file here or privately by opening a support case so we can check how your quiz is configured? We'll test it in SCORM Cloud to ensure what you're running into isn't LMS-related. We'll delete it when we're done testing!

    • HeidiHector's avatar
      HeidiHector
      Community Member
      2 months ago

      Hi, I have exactly the same problem. Can you please assist?

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff
        2 months ago

        Hello HeidiHector!

        Happy to help! I'm assuming you're also running into an issue where the final assessment scores aren't being recorded correctly after the second attempt. Is that correct? 

        We usually recommend testing in SCORM Cloud to see if the behavior occurs in another LMS environment. Have you tested your course in SCORM Cloud? 

        If you do not experience this behavior in SCORM Cloud, it's likely related to your LMS. I'd suggest reaching out to your LMS admin to see what they recommend. 

        If you are experiencing this in SCORM Cloud, you might want to review the quiz reporting settings within your project file. If you run into issues we are happy to help by taking a look at your .story file in this thread or privately in a support case. 

        Looking forward to hearing from you! 

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