Forum Discussion
Passed/Failed vs Passed/Incomplete Reporting
I've been trying to find someplace that specifies the difference between LMS Reporting for Passed/Failed and Passed/Incomplete. None of the articles I am finding seem to actually tell me what the difference is between them.
Would someone please explain?
Hi, Melissa -- Thanks so much for your question! Have you had a chance to take a look at the information below? How to Report Completion Status and Success Status to an LMS
When publishing Articulate Storyline content to a learning management system (LMS), you have four reporting options from which to choose:
Passed/Incomplete
Passed/Failed
Completed/Incomplete
Completed/Failed
Many LMSs track both a completion status and a success status. To report both statuses, choose either Passed/Incomplete or Passed/Failed when publishing Storyline content. Completed/Incomplete and Completed/Failed report only the completion status.
Hope that helps, but please let me know if you still have questions! :)
I have read this, but it does not explain in detail what the different is.
Hi, Melissa -- It can vary depending on the LMS, and although I am not sure what LMS provider you are using, you may find the explanation offered by Brian Allen (one of the Heroes here in the community) to be helpful. Referring to the SumTotal LMS, Brian shared the following over here in this similar post:
Here are the LMS reporting options we mostly use when publishing from Articulate for SumTotal LMS, and the scenarios for which we use them -
- Completed/Incomplete: We use this for any unscored content where we are tracking completion based on slide views. If the minimum number of slides are viewed, then the user is marked as completed. If not they are left in progress.
- Passed/Incomplete: We use this for scored content where we want the user to be left in progress if they do not achieve the minimum passing score. If the user achieves the minimum passing score they are marked as completed/passed with score, if not they remain in progress and no score is passed to SumTotal, allowing them to try again.
- Passed/Failed: We use this on a limited basis, primarily for things like compliance or certification activities where we want to record a failed status. If the user achieves the minimum passing score they are marked as completed/passed with score, if not they are marked as completed/failed with score. This is especially useful if you want to limit number of attempts through a learning activity for the purpose of assigning remedial training, etc., in the event of someone failing.
My guess is that these reporting options will function fairly similarly for any LMS.
This is so helpful! One small question, you mention (in the Passed/Failed section) "...This is especially useful if you want to limit number of attempts through a learning activity"...
We have a certification and we want to say "Fail it once, try again, Fail it twice - mark as completed (no retaking) and you're out". But I don't see a way to set Storyline to define that, so is that an LMS setting? We use Cornerstone - if anyone knows specifically!
Thanks so much!
Unfortunately, these settings are not working correctly in our PeopleSoft LMS. I want the course to be marked Completed if they look at a certain number of slides (I set the threshold as low as 40 out of 58). We are training doctors, and "suggest" module repeat if they don't pass but we do not want to prevent the course from being marked "complete" as long as they went through it. I need a Completed/Passed option as well because my learner got a 90% on the assessment, so it should say Completed and Passed; it shows "attended" passing status "Fail" and Completion status "not completed."
This explanation is VERY helpful.
4. Completed/Failed: Is this the same as Passed/Failed but completion status on SCORM Cloud would read 'Completed' instead of 'Passed'?
Hi Robert! Completed/Failed is more akin to Completed/Incomplete, whereas if they don't complete the content, it is marked as Failed instead of "in progress." This option reports only on completion status of the course, no score.
What would you use the Incompleted/Failed option for? For a particular course I'm using question slides for learning and I want them to see their score, but not report as failed to the LMS. I encourage them to return to the learning and try again. Should I publish using incomplete/complete? If I change the percentage to pass to zero will it still show a score?
Hi Susan,
When publishing Articulate Storyline content to a learning management system (LMS), you have four reporting options from which to choose (ask your LMS which one they require/request):
- Passed/Incomplete
- Passed/Failed
- Completed/Incomplete
- Completed/Failed
Many LMSs track both a completion status and a success status. To report both statuses, choose either Passed/Incomplete or Passed/Failed when publishing Storyline content.
Completed/Incomplete and Completed/Failed report only the completion status.
If you don't want to show a user a score, have you looked at tracking by number of slides viewed instead of a results slide? That will only show the user as completed once they hit that number of slides.
Hey Susan, that's a great question.
If your course contains a quiz, and you're tracking the quiz score, use Passed/Incomplete or Passed/Failed.
If your course does not contain a quiz and you're tracking the number of slides viewed, use Completed/Incomplete or Completed/Failed.
Let me know if that clears things up! Also, it looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it. :)
Hi
Sorry I'm not clear on this yet. Would you give me an example of when I would want to use Completed/Failed?Susan
Hi Alyssa Gomez,
Your post - along with Christie Pollick's - was very helpful. My company uses Cornerstone. I am trying to draw parallels to how statuses are shown in Cornerstone.
Is the attachment correct? The last three columns are provided by CSOD (https://csod-external.force.com/supportcentral/s/article/How-CSOD-LMS-handles-completion-and-success-statuses-sent-from-courses).
Thank you.
Sure thing, Susan!
For example, let's say you have a course without a quiz, and you want to track completion based on the number of slides viewed. If you set completion at viewing 20 slides, anyone who leaves the course before viewing 20 slides will see a Failed status in the LMS. Anyone who leaves the course after viewing 20 slides or more will see a Completed status.
Does that answer your question?
Ohhh, yes that answered my question. Thanks so much for the example.
sk
Did you by any chance change how this behaves recently? We have courses now where Passed/Incompleted results in "Incompleted" state even if the score is 96 out of 100 and the pass threshold is 80.
The LMS used is developed by a company called TicTac, and not one I have encountered before. However tests run on your Articulate Online yields the same results.
We have opened a case with Articulate support (case 01138931), but I want to keep this thread active as well until we've figured out what is going on, to share what we find out with you guys.
