Play and Stop buttons greyed out in Timeline

Glad to hear it, Merritt! That way you can fully take advantage of Storyline 3. I'll keep you posted here once we have more info on a fix for this issue. 

I am having this issue as well with 360. It's very frustrating and time consuming. I hope there is a fix soon. 

Hi Lynn,

I'm sorry you've hit this issue too. Our team is still narrowing down the root cause, as it's not consistent or reproducible every time. It would help to know more about your Windows environment, how/when you see this behavior, and if it's a recent issue for you. 

You can share those details here with me, or connect with our Support Team too.  

5 years on....and this has not yet been resolved, ( Version SL3 7:3.720003.0) This happened to me while using SL1, SL2 and SL3, the only way out of this is to save, exit and re-open...this is a frustrating time waster for me.

Hi John!

Unfortunately, the inconsistency has made it difficult for our team to reproduce the issue. It would be helpful to attach projects that are affected by this bug. Would you mind sharing a course with us, so that I can add it to the report?

You can do so by using the "add attachment" button in this discussion. Or you can share the file privately by using this link.

Hi everyone,

Good news! We fixed the issue you reported where the:

Timeline preview buttons become disabled while working on a file

Be sure to install the latest Storyline 360 update to take advantage of all the recent features and fixes. 

If the problem happens again, please record a Peek 360 screencast for me, and I'll be happy to help or you can always work directly with our support engineers here.

That's great, but what about the numerous Storyline 3 users (including myself) who also reported this issue?

Hi there, Andrea. I appreciate you checking in!

We're continuing to support Storyline 3 with bug fixes periodically. Our process for updating Storyline 3 is different than it is for Storyline 360, so they won't be in sync. We do occasionally release fixes between updates, but that can introduce risks, so we undertake that only in limited circumstances.

You're in the right place, and we promise to update you on all developments!

I'm looking for this bug to be fixed, too. Thanks for keeping the conversation current.

Obviously not fixed yet. I am experiencing the same issue. It just came out of nowhere as I was working on a file, I was working on one slide and when moving tro selecting another slide, suddenly the play button is greyed out.

Any real solution in the horizon to this issue?

Hello Ulises!

Sorry, you've run into this issue with your project! We've logged this as a bug in Storyline 3. Are you working in Storyline 3 as well?

It would be helpful to test the project you're working on. Would you mind uploading it to us using this secure upload link? You'll hear back from our team as soon as possible.

Same issue. Windows 10. Storyline 360. 

Hi there, Ellen!

Thanks for sharing your findings, and I'm sorry this problem resurfaced. We'll need to take a second look here.

• Which version of Storyline 360 are you using? Click the Help tab and then About Storyline.
• Could you share a copy of an affected file with us for testing? Simply use this private link to send it to our Support Engineers.

This is still an issue. I'm on Storyline 360, I update every time I'm notified, but it's not fixed. I've tried all the solutions listed. This time the only thing that worked was shutting down all the programs on my computer and restarting the computer. This has driven me crazy for years. Just in case another program could be interfering, I have the following programs running on my computer at the same time - Microsoft Office 365 ProPlus - including Outlook, PowerPoint, Word, Excel, and Teams.

Hi Linda!

I'm sorry this is affecting your workflow! It sounds like you're using the latest version of Storyline 360, Storyline 360 (Build 3.49.24347.0), and the only thing that has worked is closing all programs and restarting the computer.

Is this happening with all projects or a specific project? I want our Support Engineers to step in to offer their expertise. You can connect with a Support Engineer to start troubleshooting. I'll keep an eye on your case to see how it progresses!

The issue seems to be random. I will make notes as it happens about what is open, what is in the project, etc. Maybe that will lead to a clue as what the issue is. I'll keep my eye on this thread to see if someone else has any "hints" as to what the issue might be.

Sounds great, Linda.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Was there any resolution to this or this still a known bug? It happens to me all the time in Storyline360 and is quite frustrating. Lately moving to another slide to make the buttons reappear hasn't been working like it used to. 

Hello Danielle!

I'm happy to work with you to understand exactly what you're running into! My teammate, Leslie, shared earlier in this thread that we released a fix for the bug where the Timeline preview buttons become disabled while working on a file. However, it sounds like you're still running into this bug. We are now on Storyline 360 (Build 3.50.24668.0). Which version of Storyline 360 are you using?

Also, it would be helpful to see the snag in action. Do you mind sharing a Peek with us?

7 years, and this bug hasn't been resolved yet. 

Hello Igor, and welcome to E-Learning Heroes. 😊

Are you running into an issue with your timeline preview buttons?  Would you be able to share a Peek 360 recording with us so that we can take a look at what you are experiencing?

Getting Started with Peek 360

This issue still happens.

And its super-annoying.   

Greyed-out timeline playback buttons.   

The spacebar still works to preview, but the playback buttons will just randomly grey out and (eventually un-Grey). 

For a while I thought it was perhaps a background process pre-rendering or cache-ing the timeline...but after 2 years of experiencing this.....there's no logic to it that I can see. 

Anyone? 

Windows 10 Pro - 21H1

Dell T5810 32GB / SSD / 8Core

Storyline v3.52.25247.0

Hello Chris!

I'm sorry this bug is still affecting your workflow! I've added your comments to our bug report. We are currently prioritizing other bug fixes for upcoming releases, but I'll be sure to update you when this makes it on our roadmap. I appreciate you sharing these details with us!