Published Video crashing after 10 seconds
Feb 11, 2022
By
Chris Want
Hi all
I'm hoping you can help.
On Storyline360, I'm publishing a video, with just 1 slide afterwards.
The video is not that large, 77,551kb.
On Storyline preview, everything works perfectly, however when publishing both to Review360 and to LMS, the video pauses after approx 10 seconds and all functions, such as replay, stop working, so it has basically crashed.
I have left all quality options as optimised for standard delivery.
I am on version V3.60.26947.0 and no updates are showing on my Articulate dashboard.
Any advice please?
Many thanks
Chris
2 Replies
Hi, Chris.
Thank you for reaching out!
I'm happy to help you investigate what's causing the video to crash! Can you share your .story file here or privately through a support case?
Hi Maria
Thank you for reaching out.
I will check whether we can send this over privately.
Many thanks