Score showing "0%" even though learner passed the quiz - variable not working properly

May 10, 2021

Hi!

I have two courses that a handful of students are reporting that they passed the quiz and they land on the "Congratulations" page -- but the Score is showing a zero "0%". It's as if the variable is not working properly. 

If they retake the quiz, the score shows up accurately. Anyone else having an issue like this? I am at a loss. 

Thank you!
Brooke

1 Reply
Maria Costa-Stienstra

Hi, Brooke.

Thank you for reaching out!

When you test the .story file either in preview or locally published, do you also experience this behavior? If so, would you be comfortable sharing the .story file either publicly here or privately through a support case so we can take a look at what's going on?

If this is only happening when published to the LMS, I would recommend testing it with SCORM Cloud. Check out this step-by-step article

If the same issue happens in SCORM Cloud, the next step would be to get in touch with our support engineers.

Let me know if this works!