Storyline crashes when trigger conditions added

Nov 20, 2019

Good afternoon team. Regardless of content, Storyline reliably crashes when I attempt to add conditions to a trigger.

Clicking the dropdown in conditions will show the options of variables, objects, window. If I SELECT any of those buttons to see a list, storyline immediately throws an error, and crashes the course. This happens on empty single slide courses, as well as ones with content.

I have attempted uninstalling and reinstalling Storyline, and uninstalling and reinstalling EVERYTHING, including Articulate 360.

Any ideas? Thanks everyone.

Pinned Reply
Luciana Piazza

Hello Everyone! ✨

I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)

In this update, we have implemented a fix for:

  • Storyline 360 crashing when adding conditions to triggers or publishing to Word.

As a first stepI recommend updating Storyline 360 to the latest version. Here's how:

Update Authoring Apps

If you have any questions, please let us know in this thread or privately in a support case.

Have a great day! 

53 Replies
Joseph Francis

Well...technically there haven't actually been any promises of the issue being fixed in a future upgrade, because Articulate's line has consistently been "we don't see the problem on our end, so there's nothing for us to fix." The mouthpieces here allegedly pass the issue to the Support "Engineers"...and that's the last anyone hears of it. 2 years and counting 🤬 

Luciana Piazza

Hello Everyone! ✨

I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)

In this update, we have implemented a fix for:

  • Storyline 360 crashing when adding conditions to triggers or publishing to Word.

As a first stepI recommend updating Storyline 360 to the latest version. Here's how:

Update Authoring Apps

If you have any questions, please let us know in this thread or privately in a support case.

Have a great day!