Storyline file will not publish!

Mar 25, 2014

I have a very large storyline file (about 123mb) that I'm having trouble with. It has been working perfectly until today. I opened the file and made a few small changes. I changed 5 screens to reset when revisited. Now I can't publish the file! It starts publishing, and i can see the counter... 1 of 96, etc. When it hits 16, it just stops. No error message, no nothing.

I saw one thread where someone else had a similar problem and rebuilt the file from scratch. I obviously would prefer to not do that. Anyone have any ideas?

So far, I've:

- shut down my system and rebooted

- closed all other major programs

Next, I'll pull a backup file to see if it will work. But I'd like to understand what's happening here!

25 Replies
Dennis Hall

Hi Lisa:

Don't rebuild, instead open another instance of Storyline and cerate a new project (single empty slide) making sure the new project is the same screen dimensions as your original.

Import your original project into this new project in a new Scene.

Delete the singles slide Scene of the new project.

Save the project as a new name.

Best Regards,

Dennis Hall

Crystal Horn

Hey there, Jennifer.  I hope you were able to get everything done by Monday.

Where do you normally save and/or publish your files (C: drive, network drive)?

Are your files very large?

I'm trying to nail down what might have happened that caused your files to suddenly hang up like that. 

We have some tips for preventing and mitigating file corruption, so I'll include those here as well.

Jennifer Stone

Thank you for your reply.

This issue has been taking place since last week. I updated the software and this issue started.

We have three copies. Two have been updates and one copy has not. The copy that isn't running the update will publish the files that my copy can't.

I save to the hard drive.

Alyssa Gomez

Hi Cindy, sorry this is giving you trouble! Can you confirm if you are following these steps

  • Work on your local drive (your C: drive), as opposed to a network or flash drive.
  • Make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

If you're still having trouble, reach out to us here! Our support team is available 24/7 to assist. :)

Katie Riggio

So sorry you're hitting this snag, Aditi. Happy to help!

I'm also experiencing a crash when trying to publish and preview the course using Storyline 360, Update 30. I'm not finding anything in your settings that would that to happen, so I'd like our Support team to weigh in. 

Look out for an email from the team shortly, and I'll follow along!

Leslie McKerchie

Hi Emma and welcome to E-Learning Heroes 😊

Thanks for reaching out and sharing what you are experiencing with your project file.

I'm curious if the issue happens in any course you are working on or just this particular one?

  • If you cannot re-create the issue in a new course, I would advise you to import the file into a new one and proceed.
  • If it's happening in any/all files, you should conduct a repair of your software.

If you'd like us to take a look, then with your permission, please share your project file. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Leslie McKerchie

Hi Nikki, and welcome to E-Learning Heroes. 😊

Thanks for sharing that you are experiencing a similar error. Are you able to preview this project?

I'm curious if the issue happens in any course you are working on or just this particular one?

  • If you cannot re-create the issue in a new course, I recommend importing the file into a new one and proceeding.
  • If it's happening in any/all files, you should conduct a repair of your software.
jennifer Williams

I encountered this issue, and it was a simple fix that you may not even think would lead to a publishing issue. Make sure that when you save your file, the file name does not contain any special characters like: "-" or "_"  I had these characters in my file name and I repeatedly got publishing error messages.