Storyline file will not publish!

Hi Lisa:

Don't rebuild, instead open another instance of Storyline and cerate a new project (single empty slide) making sure the new project is the same screen dimensions as your original.

Import your original project into this new project in a new Scene.

Delete the singles slide Scene of the new project.

Save the project as a new name.

Best Regards,

Dennis Hall

Hi Dennis,

I'm not sure why, but that worked! THANK YOU! That saves a lot of rework from a backup! I'll add that to my list of "special features"

I'm having the same exact issue.  This has been happening for two days since I downloaded the update software.  Very frustrated because I have a huge project due on Monday and I'm ready to publish tonight (Saturday).  There are 25 different files that need to be published.  

Hi Jennifer

which version of SL are you using? If I can I'm happy to try and publish for you if that will help 

You are so kind Wendy.  I tried the solution above and it has published.  It's frustrating that I will need to do this for each file.  

Running Update 12 1705.520 of Storyline 2

No worries as long as you can get it published for you deadline. - shout out if you need help Jennifer.

Hey there, Jennifer.  I hope you were able to get everything done by Monday.

Where do you normally save and/or publish your files (C: drive, network drive)?

Are your files very large?

I'm trying to nail down what might have happened that caused your files to suddenly hang up like that. 

We have some tips for preventing and mitigating file corruption, so I'll include those here as well.

Thank you for your reply.

This issue has been taking place since last week. I updated the software and this issue started.

We have three copies. Two have been updates and one copy has not. The copy that isn't running the update will publish the files that my copy can't.

I save to the hard drive.

I am at the ATD conference being held in Atlanta, GA. Is this something that the people at the Articulate booth can help me?

Hey Jennifer - You should pop by for sure :) At least meet the members of the team that are there.

Have you repaired your software yet? Curious if something didn't download or update fully.

Sounds like you are saying an import allowed you to publish? 

I'm having a similar issue with a very large file.  The difference is I'm trying to publish the file to Word, it tells me it is successful, but then never creates the file...

Hi Cindy, sorry this is giving you trouble! Can you confirm if you are following these steps

• Work on your local drive (your C: drive), as opposed to a network or flash drive.
• Make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
• Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

If you're still having trouble, reach out to us here! Our support team is available 24/7 to assist. :)

Hello everyone .. I need help.. my storyline too won't publish.. Can anyone help me please.??Client really need this one done ASAP. and been trying a lot of ways and I keep getting error message.. :'( 

Hello Primie!

Sorry to hear that you experienced difficulty with publishing your file.

If you need us to take a look, you are welcome to share your file right here in the forums with us or here if you need to share privately.

Hi @Leslie I already did.thank you!. I hope got a response asap.

Hi Primie! Thanks for sharing your file. I took a look and I'll respond to you there :)

Hi I am unable to publish this file to review or to LMS so I can save as Zip. This was an old file i updated. it was working fine until I updated my stroyline. :( help!

So sorry you're hitting this snag, Aditi. Happy to help!

I'm also experiencing a crash when trying to publish and preview the course using Storyline 360, Update 30. I'm not finding anything in your settings that would that to happen, so I'd like our Support team to weigh in. 

Look out for an email from the team shortly, and I'll follow along!

I cannot publish my file and need help asap.

Hi Jane,

I replied to a similar question here and have opened a support case on your behalf.

Hi All  , I am also facing issues with one of my file , it won't publish…. I created a new one, copy and paste in new scene… nothing works ….

Hi Emma and welcome to E-Learning Heroes 😊

Thanks for reaching out and sharing what you are experiencing with your project file.

I'm curious if the issue happens in any course you are working on or just this particular one?

• If you cannot re-create the issue in a new course, I would advise you to import the file into a new one and proceed.
• If it's happening in any/all files, you should conduct a repair of your software.

If you'd like us to take a look, then with your permission, please share your project file. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

I too am having issues publishing my course. I keep getting an error publishing to all formats except word. Any suggestions? Thanks

Hi Nikki, and welcome to E-Learning Heroes. 😊

Thanks for sharing that you are experiencing a similar error. Are you able to preview this project?

I'm curious if the issue happens in any course you are working on or just this particular one?

• If you cannot re-create the issue in a new course, I recommend importing the file into a new one and proceeding.
• If it's happening in any/all files, you should conduct a repair of your software.

I encountered this issue, and it was a simple fix that you may not even think would lead to a publishing issue. Make sure that when you save your file, the file name does not contain any special characters like: "-" or "_"  I had these characters in my file name and I repeatedly got publishing error messages.