Storyline lightbox black load screen

Sep 26, 2021

The lightboxes are a great interaction. 

What I am finding is that on calling the lightbox from a trigger, the first step is to open lightbox container - then populate the screen.  Rather than build the display - then open the lightbox.  As a result, there is a flash of a black screen before the lightbox is on screen.

I have experimented and found from a slide to a slide with the same content there is no load delay.  However, from the same first slide to the same second slide, but now in a lightbox, you get the black screen in the lightbox frame - then the lightbox is populated with the slide.

Has anyone found a work around or seen this?  

Maybe I am missing something?  



1 Reply
Ren Gomez

Hi James,

Thanks for reaching out! I'm not quite sure I fully understand the interaction you're building, but are you noticing some flashing/delayed behavior when moving from lightbox to lightbox?

I'd love to get a better idea of the glitch you're seeing. If you're able to share your file publicly here, feel free to do so by clicking Add Attachment, otherwise you can share it privately with our support engineers, and they can take a closer look!