Unusually slow loading time

I have made an Articulate Storyline object which I have exported as HTML5 and uploaded to Moodle as a file.

This particular object loads much slower when it is embedded on Moodle than others I have made, although it is only two slides, and the Storyline player settings and Moodle settings are identical to my previous objects.

In-between the loading icon disappearing, and the content appearing it displays as a blank white page for so long that I am concerned my students will give up and navigate away from the page.

I'm attaching the story file, and was wondering if anyone could suggest what may be causing the loading issue.

Thank you very much in advance for any suggestions.

4 Replies
Ren Gomez

Hi Cathy,

Thanks for reaching out and sharing your file! Based on your saved publish settings, it looks like you're publishing this as a web output instead of an LMS output, even though you're uploading it to Moodle.

Is there a certain reason you're publishing it this way? If not, I recommend using the LMS option as the output will be more compatible with your LMS!

Cathy Sell

Hi Ren,

Thank you for your reply.

Yes there is a reason we have used a HTML5 file. It is because the object is being embedded in a Moodle book. However, I have also tested it as a SCORM export, and the load issue is the same so that is not a solution unfortunately.

As mentioned, I've created other Storyline objects that don't have a similar loading time issue, so I'm wondering whether I have done something wrong this time in terms of the way I have built the object. However, it doesn't seem unusually complicated to me, so I'm not sure what it could be.

The only difference I can think of is that this object is made with the most recent update of Storyline, whereas my previous objects were with older versions. Is there a known issue regarding HTML5 loading times in the new version?

Many thanks,

- Cathy

Lauren Connelly

Hi Cathy!

Thank you so much for sharing these extra details! I just tested your course in SCORM cloud, and I'm not experiencing any slowness. I published the course using Storyline 360 (Build 3.52.25156.0) and viewed the course in Chrome Version 91.0.4472.101 (Official Build) (x86_64).

Here's a screen recording of my test. Is this similar to what you're seeing?

Cathy Sell

Hi Lauren,

Thank you for testing my file.

No, that is not what I see.

Although the object itself functions fine once loaded, it takes a long time to load, so between the loading animation at the very start, and the content first appearing there is a blank white screen for a few seconds when I view it on my setup.

Perhaps it is an issue with Moodle. I will keep searching for an answer.

Thank you.