Forum Discussion
Video publishing choppy at transitions
Hey all,
I am trying to export and post a 10m course to youtube as an mp4 but can't get a clean export from Storyline 360. I have tried adjusting transitions and video/audio quality and made a few small improvements with the choppiness or harsh animation in spots. I also tried re-building in Replay with a screen capture and it lost clear resolution. The problem spots are at 2m 40s, and 9m 20s. I even tried cutting some slides down in time and number of items and it didn't really help (the last mp4).
Any advice would be really appreciated!
Hi there, Jay!
I'm so glad you reached out to our Engineers. I see you're already troubleshooting with Gerald to isolate the cause of choppiness.
You're in expert hands, and I'll follow the case as it progresses!
Hi Everyone,
Please let us know when this issue is solved.
We experience exactly the same situation, as we cannot provide a top quality finished product to our clients even though the work is done.
Any success with solving this issue would be greatly appreciated!
Thank you very much in advance.
Hi, I am experiencing this issue now. I have a 4 minute video with some shapes that transition in and out during the video. Works perfectly when previewing in Storyline but when I export to mp4 there are glitches. I have automatic compression turned off. If I turn that on, the glitches stop, but the video quality decreases significantly. Any suggestions?
Hi Kennedy!
Sorry to hear that you've also run into this behavior!
I see that Jurgen has been helping you and that you've also opened a support case. Great move! It looks like my colleague Philam is handling your case but was unable to reproduce the same issue. He shared that this issue may be isolated to your computer and suggested working on your local hard drive in order to avoid erratic behavior.
If you have any more questions, please feel free to reach out to Philam through your support case!
Hey Katie,
Gerald is trying to help, but in the mp4s he has provided I am still finding glitches with no explanation as to why they are happening or how I can prevent/fix them. He suggested I reduce the dimensions to 720 and step back the video quality but I still am exporting mp4s with glitches (latest attached with a slide flicker at 2m 21s and 4m 50s - then I stopped watching).
This is the type of project I will be working on for the next couple months. Important questions at this point are:
1) Is there something in I am doing in the build?
2) Is it a known and unresolved issue from articulate?
3) Is there another way to get an export to come out clean consistently?I am at a loss on how to provide a finished product to my clients even though the work is done. The project was due yesterday and I would love any additional assistance you could provide.
Thanks,
Jay
Thanks for sharing your additional thoughts, Jay. I'm sharing them with Gerald in your case. I can see that an issue was identified and is being further investigated.
Hey,
Please find the issue occurring again here at 2s with a glitchy, 11s with the animated icon, at 1m 45-54s, 2m 52s and 6m 40s with some icons flickering, and glitches at slide transitions at 5m 54s and 6m 49s.
Thanks,
Jay
Hi Jay,
Thank you for sharing these additional details with us! I will include these comments in your case with Gerald as our team continues to investigate this issue.
We will be sure to reach out and provide any update on this as soon as we can!
Hi Ion,
I'm sorry you're experiencing this same issue as well! In working with Jay, we've determined it to be a bug where glitches appear when the video quality is set to Very High.
Feel free to share your file with our support team if you'd like some help troubleshooting to confirm. Otherwise, you're in the right place to stay updated on this bug we're actively troubleshooting.
I have another export that has similar issues.
Hi Jay,
Thank you for providing another export. I am glad that you also sent this to Gerald in your Support Case. Our team is looking into this issue further and we will be sure to provide more updates as soon as we can!
Hi. Is this case solved? I have the same issues and is full of glitches. And I'm also wasting time exporting just to realize is full of glitches.
Check the one I attached. Glitch at 0:20. It took me 2 days to get here. Initially, it was full of glitches, but I have been exporting over and over again until I got here.
I've been changing the recording duration in action fine-tuning. But I'm working blindly because as one problem solves, others comes...
EDIT: I guess I "solved" it by backing up to v3.36.21289.0
Hi Leonard!
I'm so sorry this software bug is affecting your project! We are seeing videos are choppy when published using very high quality. It is a bug our team is currently investigating, so we hope to share a fix soon.
I appreciate you taking the time to share both the story file and video with us! We'll report back to this discussion when we have an update.
