Video publishing choppy at transitions

Hi there, Jay!

I'm so glad you reached out to our Engineers. I see you're already troubleshooting with Gerald to isolate the cause of choppiness.

You're in expert hands, and I'll follow the case as it progresses!

Hey Katie, 

Gerald is trying to help, but in the mp4s he has provided I am still finding glitches with no explanation as to why they are happening or how I can prevent/fix them. He suggested I reduce the dimensions to 720 and step back the video quality but I still am exporting mp4s with glitches (latest attached with a slide flicker at 2m 21s and 4m 50s - then I stopped watching). 

This is the type of project I will be working on for the next couple months. Important questions at this point are:

1) Is there something in I am doing in the build?
2) Is it a known and unresolved issue from articulate?
3) Is there another way to get an export to come out clean consistently?

I am at a loss on how to provide a finished product to my clients even though the work is done. The project was due yesterday and I would love any additional assistance you could provide. 

Thanks, 

Jay

Thanks for sharing your additional thoughts, Jay. I'm sharing them with Gerald in your case. I can see that an issue was identified and is being further investigated.

Hey,

Please find the issue occurring again here at 2s with a glitchy, 11s with the animated icon, at 1m 45-54s, 2m 52s and 6m 40s with some icons flickering, and glitches at slide transitions at 5m 54s and 6m 49s.

Thanks, 

Jay

Hi Jay,

Thank you for sharing these additional details with us! I will include these comments in your case with Gerald as our team continues to investigate this issue.

We will be sure to reach out and provide any update on this as soon as we can! 

Hi Everyone,

Please let us know when this issue is solved. 

We experience exactly the same situation, as we cannot provide a top quality finished product to our clients even though the work is done.

Any success with solving this issue would be greatly appreciated!

Thank you very much in advance.

Hi Ion,

I'm sorry you're experiencing this same issue as well! In working with Jay, we've determined it to be a bug where glitches appear when the video quality is set to Very High.

Feel free to share your file with our support team if you'd like some help troubleshooting to confirm. Otherwise, you're in the right place to stay updated on this bug we're actively troubleshooting.

I have another export that has similar issues.

Hi Jay,

Thank you for providing another export. I am glad that you also sent this to Gerald in your Support Case. Our team is looking into this issue further and we will be sure to provide more updates as soon as we can! 

Hi. Is this case solved? I have the same issues and is full of glitches. And I'm also wasting time exporting just to realize is full of glitches.

Check the one I attached. Glitch at 0:20. It took me 2 days to get here. Initially, it was full of glitches, but I have been exporting over and over again until I got here.

I've been changing the recording duration in action fine-tuning. But I'm working blindly because as one problem solves, others comes...

EDIT: I guess I "solved" it by backing up to v3.36.21289.0

Hi Leonard! 

I'm so sorry this software bug is affecting your project! We are seeing videos are choppy when published using very high quality. It is a bug our team is currently investigating, so we hope to share a fix soon. 

I appreciate you taking the time to share both the story file and video with us! We'll report back to this discussion when we have an update.

Hi everyone,

Great news!  We just released another update for Articulate 360 and included a few important fixes you'll see in the release notes.

The item you'll be interested in is:

Fixed: When publishing a project with slide transitions to a video file with very high quality, brief flashes or glitches could occur in the published output.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Hello, I'm having an issue publishing video, too. The slide plays cleanly in Storyline, but in an MP4, it's not recognizing the triggers. It's not pausing or playing the video at the right time. Please keep this bug in your active files!

Hello Kate,

Thanks for following up here, and I'm sorry to hear you're facing a similar issue. The issue reported here was related to video files with very high quality causing glitches in the published output. 

• Does this happen with a very high-quality video or all videos? Also, does this happen in a brand new Storyline file or just one specific project?

It sounds like you have some additional things going on in your project, so I'd love if you'd connect with one of our support engineers here to help determine the exact cause! 

Hi, I am experiencing this issue now.  I have a 4 minute video with some shapes that transition in and out during the video.  Works perfectly when previewing in Storyline but when I export to mp4 there are glitches.  I have automatic compression turned off.  If I turn that on, the glitches stop, but the video quality decreases significantly.  Any suggestions?

what is the slide width/height ?

what are the video dimensions and data rate ?

you can test it with MediaInfo

Hi Kennedy!

Sorry to hear that you've also run into this behavior!

I see that Jurgen has been helping you and that you've also opened a support case. Great move! It looks like my colleague Philam is handling your case but was unable to reproduce the same issue. He shared that this issue may be isolated to your computer and suggested working on your local hard drive in order to avoid erratic behavior.

If you have any more questions, please feel free to reach out to Philam through your support case!

I'm having the same issue with an 11 second video. Super choppy animation and the still images on the slide look like theyre resizing themselves randomly throughout the video when an animation occurs.

Hi Krista, 

Sorry to hear that you ran into this snag. 

As a troubleshooting step, would you mind lowering the Video Quality setting shown here to see if this reduces the choppiness of your animations in the resulting video? I understand that this is not ideal especially if you would like to retain the graphics quality of your course, but this would help isolate if the resolution of the course has anything to do with the performance issues you're experiencing.

I also haven't seen other users report issues of images resizing themselves in published video output. I'd like to take a closer look at your project file to see what's happening. Please share a copy of it here or in private by opening a support case for testing. We'll delete it when we're done!

Having the same issue unfortunately even with all the tips in this thread - has anyone been able to seek a solution that worked? We have to export as a video to showcase to stakeholders and glitchy animations is a bad look for both us and Articulate :( 

Hi Merry, 

Sorry to hear that you ran into this issue. Since you've already tried the troubleshooting steps covered in this thread, please share a copy of your project file here so we can test the behavior. We'll delete it when we're done!