Video publishing choppy at transitions

Hi there, Jay!

I'm so glad you reached out to our Engineers. I see you're already troubleshooting with Gerald to isolate the cause of choppiness.

You're in expert hands, and I'll follow the case as it progresses!

Hey Katie, 

Gerald is trying to help, but in the mp4s he has provided I am still finding glitches with no explanation as to why they are happening or how I can prevent/fix them. He suggested I reduce the dimensions to 720 and step back the video quality but I still am exporting mp4s with glitches (latest attached with a slide flicker at 2m 21s and 4m 50s - then I stopped watching). 

This is the type of project I will be working on for the next couple months. Important questions at this point are:

1) Is there something in I am doing in the build?
2) Is it a known and unresolved issue from articulate?
3) Is there another way to get an export to come out clean consistently?

I am at a loss on how to provide a finished product to my clients even though the work is done. The project was due yesterday and I would love any additional assistance you could provide. 

Thanks, 

Jay

Thanks for sharing your additional thoughts, Jay. I'm sharing them with Gerald in your case. I can see that an issue was identified and is being further investigated.

Hey,

Please find the issue occurring again here at 2s with a glitchy, 11s with the animated icon, at 1m 45-54s, 2m 52s and 6m 40s with some icons flickering, and glitches at slide transitions at 5m 54s and 6m 49s.

Thanks, 

Jay

Hi Everyone,

Please let us know when this issue is solved. 

We experience exactly the same situation, as we cannot provide a top quality finished product to our clients even though the work is done.

Any success with solving this issue would be greatly appreciated!

Thank you very much in advance.

Hi Ion,

I'm sorry you're experiencing this same issue as well! In working with Jay, we've determined it to be a bug where glitches appear when the video quality is set to Very High.

Feel free to share your file with our support team if you'd like some help troubleshooting to confirm. Otherwise, you're in the right place to stay updated on this bug we're actively troubleshooting.

I have another export that has similar issues.

Hi. Is this case solved? I have the same issues and is full of glitches. And I'm also wasting time exporting just to realize is full of glitches.

Check the one I attached. Glitch at 0:20. It took me 2 days to get here. Initially, it was full of glitches, but I have been exporting over and over again until I got here.

I've been changing the recording duration in action fine-tuning. But I'm working blindly because as one problem solves, others comes...

EDIT: I guess I "solved" it by backing up to v3.36.21289.0

Hi Leonard! 

I'm so sorry this software bug is affecting your project! We are seeing videos are choppy when published using very high quality. It is a bug our team is currently investigating, so we hope to share a fix soon. 

I appreciate you taking the time to share both the story file and video with us! We'll report back to this discussion when we have an update.

Hi everyone,

Great news!  We just released another update for Articulate 360 and included a few important fixes you'll see in the release notes.

The item you'll be interested in is:

Fixed: When publishing a project with slide transitions to a video file with very high quality, brief flashes or glitches could occur in the published output.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.