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AdrianTam-995f4's avatar
AdrianTam-995f4
Community Member
2 years ago

360° Lightbox Popup Not Working

I'm creating a quick example Storyline to show my team how we could use the 360° feature for new hire onboarding, giving users a tour of different facilities.

I followed the instructions in the below article to add a Knowledge Check question as a lightbox so that when the user clicks on the Monitoring Station on Slide 1.4 the question would pop up.

https://community.articulate.com/articles/storyline-360-adding-interactivity-to-360-degree-images 

The feature does not seem to work either in the preview or in the published version, which I viewed in Review 360. What might I be doing wrong? 

storyline 360
    • JoseTansengco's avatar
      JoseTansengco
      Staff
      2 years ago

      Hello Adrian, 

      Happy to help!

      It looks like you're having trouble with triggers that are responsible for making layers appear in your course. Thanks for sharing a copy of your published output! Would you also be willing to share a copy of your Storyline 360 .story project file here or in private by opening a support case so we can take a look at how you setup your triggers? We'll delete it when we're done testing!

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