Forum Discussion
360 Image Not Rendering Correctly
I’m trying a 360 image for the first time. I downloaded an image from pixexid.com and when I insert the image into my Storyline project, I get a message that the image might not render correctly and for best results to usage an image with a 2:1 aspect ratio. Are the 360 images on pixexid.com not set at the correct aspect ratio or is this a setting on my computer that I can change?
I inserted the 360 image and it’s zoomed in way too far for me use. Is there something I can do to use the image? Is there a way for me to view or change the aspect ratio of a 360 prior to downloading?
Thank you for any help you can provide on using 360 images in Storyline.
Hi Kristine,
I'm sorry you are having this issue with 360-degree images! I can't really speak to the quality of the images on pixexid.com but I have an article with some information and tips on creating your own 360° images:
I hope this helps!
That article is where I found pixesid.com. With this being my first attempt to use a 360 image in a project I didn't want to take the time to create my own or purchase one.
Thank you for responding, John.
Hi Kristine,
Thanks for the response! I did some testing with a few images from Pixexid and wasn't getting the same error. Would you be willing to share your files here or with our support engineers privately in a support case so we can troubleshoot?
Hi John,
Thank you for testing images from Pixexid. Attached are the two images I downloaded from Pixexid and my Storyline project where I inserted them.
Other than inserting the 360 images I have done nothing with them in Storyline.
Thank you for looking into this for me. I appreciate all the support provided by the Articulate team.
Hi Kristine,
Thanks for sharing your files! When I tried to download them I received an error. Can you try to reattach them? If that doesn't work, I can open a support case for you and you can attach them there.
HI John,
I sure can reattach the files. Please let me know if this doesn't work.
Thank you so much for working on this!
Hi Kristine,
Those two pictures of a house covered in snow are not 360.
Try using the attached picture. It is a 360 picture also from pixexid
Hi Kristine,
I'm happy to chime in! Russell is correct, I confirmed that the images are not 360° images based on the guidelines here:
Criteria Sample Images 1. The image is distorted The images are not distorted when viewed. 2. The image has a 2:1 aspect ratio The images have a width and height of 5760x3840, which is not a 2x1 aspect ratio. 3. Upload it to Storyline 360 Uploading it to Storyline returns an error. If you have time to watch it, I prepared a 5-minute Peek recording for you to explain these in detail.
I recommend downloading 360° images from Pixexid for your Storyline projects. Let me know if that helps!
Thank you, Russell and Eric!
Eric the Peek recording was very helpful. I am not able to find a 360 image that fits what I was looking for on Pixexid. It did give me an idea on how I can accomplish the same thing by using a flat image to start.
I appreciate all of you sharing your knowledge!
Hi Kristine,
I'm glad to have helped with the Peek recording! Let us know if you need further help with the 360° images.
Happy developing!
