64-Bit Storyline 360

Great Diarmaid - someone from my team will be in touch shortly. 

Hi Emily. I am sorry. I feel your pain. 

I never followed up on these specific glitches with the Tech Support team. I encountered other issues (broken animation effects) which took priority.

After highlighting these other issues  (in another thread), someone from Articulate got in touch with me and supplied me with a link to an earlier version of Storyline (Storyline_Stable_Release_3.9.13567.0) which has performed very well for me over the last few weeks.

I am never updating again.

Its just so ridiculous! I'm fortunate enough to have a pretty experienced brother when it comes to tech support and he spent a good few hours trying to tackle the issue.

We can comfortably say that we have found that the issue 100% lies within Storyline and managed to replicate the crash error over and over again by forcing the capped memory of 2GB to go over 2000 (hopefully that makes sense as i'm not so technically gifted!) and then as soon as it peaked above 2000 low and behold the errors came up.

Im currently trying to backdate another work PC down to Windows 10 - 32 bit to see if I can replicate the issue there as well and then I'll know for sure if the error lies withing the 64GB OS.

How on earth more people aren't experiencing this I just don't know?! 

Hi Emily. I had a nice long and detailed response to you just now but when I hit Post Reply the site disappeared and I got the "page could not be found" error.

Either my internet connection is wobbly or Articulate do not like criticism of their software (cue X-Files music)... nah, it is definitely my internet connection.

I was just saying that no, unfortunately, I do not use Review so my issues did not lie there.

My points mentioned above stem from an update (either buggy or corrupt) that presented an unusual number of glitches. But the instructions to re-install a fresh copy did resolve the main concerns, until a later update broke other badly-needed functionality.

There are ALWAYS glitches with Storyline - I usually cannot afford the time to extensively diagnose the cause of them all. My setup is a 5K iMac running Windows 10 via Parallels Desktop 13. There are so many potential breaks in that chain it freaks me out where to begin...

My frustrations generally lie with these support pages and the fact that when I do take the time to resolve issues I find a relevant post but it turns out to be 2-3 years old, and obviously, still hasn't been resolved.

A current bugbear with Storyline is that there is now a significant lapse in time (almost a second) before I perform an onscreen action and the display catches up with the intent.

I am really sorry that I cannot help you with your issues. I fully understand your frustrations. 

Hi Emily, 

I'm sorry to hear you deleted courses from your account, I can only imagine how frustrating that was.  I see that Victor shared some additional steps that you aren't able to go through at this time, but our team will continue investigating your account and anything that could be causing this oddity as it's certainly not something we've seen before.

The 360 Teams account does have unlimited storage, and I also know of many other users who are uploading a tons of courses there and have yet to run into the same issues you have. I know that doesn't fix or solve the issue you have, but I hope it at least can reassure you that the issue isn't the general upload/storage allotment but something in your account.

We'll continue to work on the issue and keep you posted with any updates. Again my apologies, and if there is anything else we can help with please let us know here in ELH or connecting with our Support Team directly. 

I am reading, seeking and searching... and still cannot find a clear answer on the 64bit version availability. Some of the first requests for that feature are dated as far as 6 years ago.. is there still nothing happening in order to make peoples work processes smoother??

Hi, Jan. Appreciate you adding your voice!

While we don't have a timeline to share regarding a 64-bit version of Storyline, we are actively working on improving its memory usage and performance.

I shared this topic with our team, and we promise to share all the improvements here as soon as we release them. Everyone who commented here will be notified immediately since that automatically subscribes one to this discussion. Stay tuned!

Thanks for replying on this dramatic request.

I can only imagine, it is dramatic not only on my end.. And hope you all can imagine, that we do not make stuff in SL only for fun. Our businesses depend on proper and reliable tools. We simply cannot make our organizations, customers and their customers more efficient and happy if our tools fail. I have a SL project that runs all over the world and will replace another that has been presented do +4000 industry experts on +500 training sessions. Now, .story line of 3GB cannot digest any simple thing added more and crashes...

One of the strange things is cashing non-used, duplicated media inside the file, which for sure is not without influence on the overall reliability.. nobody on earth can guess what is what in the files structure with the very convenient name system and moving out some of the duplicates makes the file unplayable.

Hi Jan,

Thanks for sharing that you're running into duplicate files in your output as well. This is an issue that has already been filed with the team and we are looking into.

I'm attaching this conversation as we track user impact and so that we can pop back in and update you when we can.

Me pregunto cuando se va a liberar una versión de 64 bits de storyline? me parece una vergüenza que la aplicación aún no esté disponible para sistemas 64bit. Tengo un equipo con 16GB de RAM y no puedo sacarle provecho ya que la aplicación de 32bit de articulates no es capaz de moverse en el en proyectos grandes.