Forum Discussion
Access denied
Hi, early this morning..in trying to open RISE, the following error is displayed.
Access denied. This request was blocked. Please email support@articulate.com if you continue to receive this message.
Please help.
8 Replies
This seems to be a recurring issue. It just happened to me now in the middle of using Rise360 when trying to load a new microlearning, and now I can't access Rise360 at all. This has happened to me multiple times over the last few weeks. Any ideas?
The first couple times it happened, I had multiple microlearnings open in different browser tabs, so I thought maybe that caused an issue. But today, I was only opening one microlearning. So now it seems like a broader issue.
Hi DavidMaughan​!
I'm sorry to hear you're having trouble accessing Rise 360!
I see that you've already opened a support case being handled by my teammate, Luiza. Smart move! It looks like she just replied to your e-mail sharing insight and suggestions.
We can continue the conversation there to keep all information in one spot.
Hello everyone,
Rise 360 is loading normally again, and you can now publish courses without issues. Our engineering team is closely monitoring the situation to make sure everything is running smoothly.
Please test this out and let us know if the issue recurs. Thank you!
Hi everyone,
Apologies for the trouble loading Rise 360. Our engineering team is aware of the issue and is currently looking for a fix. We'll update this post once everything is running smoothly again.
In the meantime, you may monitor our progress here. Thanks for your patience!
Ditto. Also getting the below message. Having a meeting at 2.30pm to go through the course with the legal team! Help!!
Access denied. This request was blocked. Please email support@articulate.com if you continue to receive this message.
I received this message today.
"Access denied. This request was blocked. Please email support@articulate.com if you continue to receive this message."
Is the Articulate server down or something? I have a very important meeting this morning where accessing the server to review a course is key to the entire meeting. Should I cancel??Our entire team is also experiencing the same issue.
