After free trial expires

Do I need to download Captivate 360 again after my trial version ends? I want to purchase it and need to know how I get it after it after the trial ends.

Hello Christopher and welcome to E-Learning Heroes :)

Thanks for contacting us to share your concerns. I assume you are referring to Articulate 360. Captivate is not a product owned by Articulate.

Do I need to download Articulate 360 again after my trial ends and I purchase?

Nope! The software installed on your machine is the full version of the software. Your information is tied to your Articulate ID, which is what will reflect your subscription once a purchase is made.

Learn more about Articulate ID.

Any Rise 360 files created will be tied to your Articulate ID as well and anything saved locally should open right up as expected.

We're right here if you need any help along the way and you have our support engineers as well.

Hello Leslie and Ashley,

My trial expired this week, and I had one especific Rise project that was on progress. As the company where I work for have some delay in the purchase of the software, I want to know if there is any chance to recover that project to do some minor changes while the full software is paid.

Thank you very much.

Hello Chela and welcome to E-Learning Heroes. 😊

We'll keep your online data, including Rise 360 courses and Review 360 projects, on our servers for at least three months after your trial expires. This means you'll have access to your content again if you buy a subscription later. (We don't preserve Storyline 360 team slides or Rise 360 shared block templates when a trial expires.)

As long as the subscription is purchased by a member of your team, the transition from free trial to paid subscription is seamless. Users who have seats on the paid team can continue working with the same content they created during the trial period.

If you are asking to work on the content in the meantime, please work with our team here directly.

Thank you Leslie, I will recommend here buying the subscription ASAP to get access to the project again. One last question, I think the subscription is not going to be under my account, is there a chance to move a Rise project from one account to another?

No worries, Chela. Glad that I could share some helpful information.

If you're going to be using a different email/Articulate ID, it'd be best to add your current Articulate ID to the team then transfer the content to your new Articulate ID:

Transfer Their Content to Another Team Member

NEW IN ARTICULATE 360 TEAMS: Transfer Content

My company purchased Articulate 360 but I keep getting the message "Trial has expired" what do I do now?

Hi,

Wonder if you can help - having similar issues. Built a project for a client in Rise using trial period. Sold the client on Articulate, but they were a little late getting set up. So my free trial expired before I was able to share across the project. I've seen they have set me up as Admin in their account now, but I can't work out how to get to the project in my account to get it ported over to them (just says trial expired when I log in with my credentials) and not sure if / how I can get to the project in my account when I log in with the client credentials. Is there a way to do this? And if so, would be most appreciative to get some guidance. Thanks in advance, Li

Hi Li,

I appreciate you sharing the details of what you are working to accomplish.

You're so close! You need to have a user seat to see the content you've created with your Articulate ID and then share it with your client.

• Articulate 360 Teams: Admins Must Be Assigned to User Seats to Use the Articulate 360 Apps

Hi Leslie, thanks - all sorted! Li