Forum Discussion

TrentGibson's avatar
TrentGibson
New to the Community
2 days ago

AI Avatars in SCORM File Not Loading

Hi all!

I'm loving using the new AI Avatars in Rise. I've created some for several courses and they look and sound great. 

However, I'm running into an issue where the learner (field sales agents often taking the training from their field sales tablet or mobile phone) are not seeing the AI Avatar videos populate and therefore cannot move forward in the module. 

Additionally, I tried it on my phone (iPhone with Safari) and had the same issue.

What could potentially be the issue here? I want to keep using them, but it creates a poor experience for the agents trying to complete their training.

Thanks

advice
ai assistant
Articulate 360
other
rise 360

1 Reply

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    1 day ago

    Hi TrentGibson, 

    Thanks for flagging this. I tried to reproduce it on my end, and the AI Avatars played as expected on a mobile device. 

    I’ve opened a support case on your behalf so our team can learn more about your setup. You're in excellent hands!