Forum Discussion
AI-generated Captions not working
I was super excited to try out the new AI Assistant AI-generated Captions functionality but unfortunately when I attempt to generate captions for both mp3 audio files and mp4 video files I receive the following error message:
I work for a government agency with pretty strict firewalls so I am assuming that might be the issue but was curious if anyone else has experienced it. If not, I was wondering if there was a specific Network Endpoint or URL that I need to have my agency whitelist in order to make this work.
Thank you to anyone who might be able to help me out.
10 Replies
Hello MarkNolker,
I see that you've opened a support case and that you are working with my colleague John. You're in excellent hands! They'll be in touch shortly via email. We'll continue the conversation over in your case, so everything is in one spot.
Thank you for the update. I appreciate it.
Does anyone know the third-party AI provider that is used to generate the captions?
Hi MarkNolker!
Happy to help!
The provider we utilize for Storyline 360's closed caption generation is Amazon Web Services - Transcribe.
Please let me know if you need anything else!
Thank you so much. This definitely points me in the right direction. Do you by chance know the specific url or endpoint used by Storyline to generate the captions?
I'd start writing my own captions at this point.
Silverfire That is our current operating procedure. I am hoping to get this up and running in order to test it and maybe change processes. What is your current captioning procedure and how is it working for you?
I'm the one recording the audio in the first place, and because I've written the script, if I need to provide captions, I already have 99% of them. This process has served me well for quite a while.
That totally makes sense. I am trying to create a process across multiple different org structures. Most of our stuff is scripted also but the automated captioning would save us time across hundreds of projects.
