Forum Discussion

MeganWilson's avatar
MeganWilson
Community Member
6 months ago

AI Voice - Added Voices showing zero as the limit of my voices; cannot use new voices

I'm experiencing an issue where the voice counter now displays 0, as in, I have added 7/0 voices. I cannot add new voices because I receive an alert stating that I've reached the limit of voices (app...
ai assistant
Articulate 360
content library 360
localization
storyline 360
LucianaPiazza's avatar
LucianaPiazza
Staff
6 months ago

Hello MeganWilson​, 

Thanks for reaching out! I tested this on my end, and I can confirm that you should be able to add 10 voices to your Added Voices in Storyline 360.

  • Are you working and saving your project locally? We recommend working from your local hard drive to avoid erratic behavior.
  • Do you notice any change when attempting to add voices if you import your slides into a new .story file while using our latest update of Storyline 360 (Update 102)?

 

If you're still having trouble adding voices within your project files, I suggest a repair of Storyline. A repair can fix some erratic behavior across project files. 

Let me know how it goes!