Forum Discussion
Articulate 360 Audio issue
Hi. When previewing a session that contains audio, it works perfectly. However, when the file is uploaded to an LMS, the audio plays but doesn't display the length of the audio, and the marker doesn'...
Hi Jose
I've tested the files in Review 360 and it works fine. I've also uploaded a couple of modules to SCORM Cloud, and they too worked perfectly.
I'm creating the content, and it's being hosted on a third party's LMS. Is there anything I should ask them to check?
Best wishes
Simon
Hi SimonBlackmore,
You can enable the LMS debug logs for your Rise 360 course before uploading it to the third-party LMS. This way, you'll get a comprehensive log file containing technical information at the moment the issue occurs which you can then share with the support team of your LMS. They'll be in a good position to understand what's causing the issue in their environment if you provide them with this log file.