Forum Discussion

SimonBlackmore's avatar
SimonBlackmore
Community Member
6 months ago

Articulate 360 Audio issue

Hi. When previewing a session that contains audio, it works perfectly. However, when the file is uploaded to an LMS, the audio plays but doesn't display the length of the audio, and the marker doesn'...
accessibility
advice
rise 360
PhilFoss's avatar
PhilFoss
Community Member
5 months ago

I just ran into this same issue, I think it has to do with your browser/prefs. The audio was playing but not moving the playhead. I don't know exactly what fixed it as I can't replicate the issue anymore- but double check the browser tab you're in and make sure audio is not muted for that tab. You should see an icon/label indicating if it's muted. If muted you should be able to right-click the tab to unmute.

 

 

  • LL1's avatar
    LL1
    Community Member
    5 months ago

    Hi,
    yes this is definetly important. In our case audios are playing but mixed up, they start playing at an incorrect position in the exported SCORM package, while it works correct when playing it in Review or Preview mode. 

    • KarlMuller's avatar
      KarlMuller
      Community Member
      5 months ago

      We are not seeing this issue with Rise courses in our LMS.

      • LL1's avatar
        LL1
        Community Member
        5 months ago

        correct! Only Storyline360 seem to be affected

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      5 months ago

      Hi LL1, 

      Great call opening a support case! I see that you've been working with my colleague Mick. You're in excellent hands! 

      We'll continue the conversation over in your case. 

      Have a great weekend!