Forum Discussion
Articulate 360 Peek Window issues
I apologize is this is covered elsewhere, but I didn't see it if it is. I have dual monitors because I find it easier to develop that way (pull up material in Word on one screen, copy into Storyline on the other). The Peek screen recorder seems to be a bit confused by that. When I try to record something, the "window" that shows up is about four inches from the screen I choose.
For example, if I choose "full screen" of the monitor on my left, it puts the red box mostly in the middle of the two monitors instead of fully over the left side. I am posting a screen shot of where the window goes on this page for an example (attached). The weird thing is that it will record the screen as if it is in the proper place (though does record the line of record box itself). If I move it with the move crosshairs to cover the window fully over the where I want it, it does not record correctly (it acts offcenter). I've tried playing with various things in Properties to see if it is a "compatability" thing, but haven't found an answer yet. Anyone have any ideas?
I also am having an issue using Peek 360 on a windows machine. I have disconnected my second monitor and restarted. The Peek window still does not open. The icon shows up in the bar, but as soon as I mouse over it disappears. /sadface Looking forward to a fix, need to do some screen captures for current project.
Hi April,
Sad face, indeed! 😕 Peek is my favorite tool because of how easy it is, so let's get you up and running!
Did you try any of the other steps here such as repairing Peek, and attempting to rerecord while only on one monitor after that? That would be what I'd try next, and if you're still stuck - can you also connect with our Support Engineers? They can take a deeper dive into your system setup and figure out what else may be contributing to this.
Repair does not work because the icon disappears as soon as I mouse over. Our machines are still on Windows 7 (could be part of the issue, company owned I have no control). You are welcome to have a Support Engineer contact me, Thank you.
Hi April,
I'll start a support case for you - so you'll see an email shortly from Support@articulate.com. Sorry for the delay in getting back here, but we'll get this figured out!
Still no resolution for me. I have tried all the suggested changes/repairs. I have even had my IT guy look into it. Still not working. I have also posted and following the other discussion.
I know this is an old discussion but having same issue. Wondering if there was any fix when multiple screens in use? Works when additional monitors deactivate.d but would prefer having them available
Hi Glenn,
I can see that you’re still struggling with this Peek since you reached out here and in this other discussion. I’d love to help.
Can you take a look at the questions I asked in the other discussion? We can keep the conversation going over there.
Oh, and Welcome to the E-Learning Heroes community! We're glad you're here. 😀
Hi Ashley,
Do you have an idea on when this issue will be fixed? The strange thing for me is that Peek used to record fine for me and just today started having this issue. I've not changed anything with my set up (dual screens).
Thanks!
Suzanne
Hi Suzanne,
Sorry to hear that you started having an issue with Peek.
Since it was working well for you previously, I'd advise a repair of the software to see if we can get you back in working order again.
Let us know if that helps you out :)
Hi Leslie,
Thanks for your reply. Weirdly enough Peek is working fine for me now, without me having to do a uninstall/reinstall.
Thanks again
Suzanne
Glad to hear it Suzanne. Thanks for popping back in with an update :)
