Forum Discussion
Articulate 360 Peek Window issues
I apologize is this is covered elsewhere, but I didn't see it if it is. I have dual monitors because I find it easier to develop that way (pull up material in Word on one screen, copy into Storyline on the other). The Peek screen recorder seems to be a bit confused by that. When I try to record something, the "window" that shows up is about four inches from the screen I choose.
For example, if I choose "full screen" of the monitor on my left, it puts the red box mostly in the middle of the two monitors instead of fully over the left side. I am posting a screen shot of where the window goes on this page for an example (attached). The weird thing is that it will record the screen as if it is in the proper place (though does record the line of record box itself). If I move it with the move crosshairs to cover the window fully over the where I want it, it does not record correctly (it acts offcenter). I've tried playing with various things in Properties to see if it is a "compatability" thing, but haven't found an answer yet. Anyone have any ideas?
Hi April,
The last thing that Glenn and I discussed in that other forum page was a difference in the screen resolution between two monitors. Did you already look into modifying those?
Yes, I checked and no differences in resolution. I am responding to my open ticket. Thanks
Hi April,
Did you use a different email address for a case with our team? I don't see one that matches the email you're using here in ELH - but perhaps you mean an open ticket with your IT team?
Just want to make sure your case isn't lost!
Hi,
RE: Case #01412394: Issues accessing Peek [ ref:_00D30Txo._500f31E3eMM:ref ]
I am not lost :-) and have received a reply. Thanks.
Thanks for confirming April :)
Glad you're not lost!
I had this problem and disabled my second and third monitors and just ran on the laptop main screen (it sucked doing it, but...), it worked for a few weeks when I disabled the external monotors, but NOW, the whole PEEK program doesn't work.
Now, when I run PEEK, it flashes it's icon in the system tray and then disappears when I try to click it. The program is useless now.
I tried uninstalling and reinstalling it and rebooting as suggested in support...no joy...
I tried disabling User Access Controls...uninstalled and re-installed...no joy again.
No matter if it is run "as Administrator" or as my master account, it does the same thing now every time.
It used to work, now it just teases me....and shuts down.
What gives Articulate?
Welcome, Michael! Thanks for letting us know what you’ve tried so far, and I'm so sorry to hear you're still running into this issue.
We definitely don't want you jumping through hoops if we can avoid it, so I've shared your latest update with my colleague, Rowie–who is assigned to your case. We'll do a deep dive to see if there's anything else we can recommend. I'll follow along and will certainly keep this discussion updated once we get to the root!
Hello i am having the same issue, has this been resolved with the two monitors?
Hi Chris,
This issue is still open for our team to investigate, but it seems to be related to how Windows handles scaling. You'll want to check that both monitors are using the same resolution. Let me know if that solves it for you!
Hi Thanks for the email, gosh the issue has been going for some time now, any idea on an ETA resolution?
Cheers
Chris
I have been having issues with Peek for about 4-5 months now and still no resolution from neither my HD or Articulate Support.
Articulate's last solution is a remote session but I am in a secure environment and Articulate does not have the clearance to do a remote session to my machine.
Sure wish I could do a screen video, but since PEEK IS DOWN that ain't happening!!!
My problem is, the app installs and updates fine, but when I run it, the icon appears in the SysTray for a bit, but once hovered over, disappears (like something deleted it or shut it down).
I have had our HD people all over this and our HIPS team has bloodied their monitor trying to figure out what it could be....I am at a loss, since the software WORKED when I initially installed it, and when I went back to actually USE it in about a month, it did the above action and has had 0 change since... re-install and complete cleaning of the app suite seems to make no change.
So far, I have has Joshua Crigger, Rowie Barcelona,4- and Victor Reyes assist from Articulate and they have not been able to fix it.
Michael K. Pool
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SPAWAR Systems Center Atlantic, Charleston SC USCG IPT
Atlas Technologies, Inc. | Veteran Owned - Veteran Inspired
5416A Rivers Ave. St. 105 North Charleston, SC 29406
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mpool@atlas-tech.com
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I ran into the same issue as noted above with Peek and contacted support but didn't get a resolution. Today when I tried Replay, same problem. The video was framed correctly, but the output video over an inch out of frame and the cursor movements didn't align with where they should have been on the screen. I found a trouble shooting thread for Replay that suggested changing the monitor resolution to 1600 x 900. After doing so, both Peek and Replay worked fine. I am also using dual monitors and Windows 10. This seems to be a common issue from what I've seen on Articulate forums. I'm fairly new to the program, but this fix worked for me. I might recommend to support that on any alignment issues they offer this as a first trouble shooting step. I had given up on Peek, but can use it again for our software demo purposes on the LMS with this fix.
Thanks for sending a solution. Unfortunately for me, it would disrupt too
many things to change resolution like that just to use Peek. However, other
folks may benefit greatly from your detective work, so great you took the
time to share!I have several other programs that do screen capture, so not a big loss to
me. I am disappointed that this has been a problem for so long though. I
know it is pretty pricey, so it feels wrong to me that we are paying for
two programs that don't work for us. It does make me wonder if we should be
paying for the full 360 suite.Of course, having said that, Storyline 360 is a wonderful product! Also, I
particularly love and use Articulate Review for review by several people,
so it would be hard to give that up.
I am having this same issue. Are there any updates on this. I'm on Windows 7. It's really inconvenient to not be able to record using dual screens. Thanks!
