Forum Discussion
Articulate 360 Peek Window issues
I apologize is this is covered elsewhere, but I didn't see it if it is. I have dual monitors because I find it easier to develop that way (pull up material in Word on one screen, copy into Storyline on the other). The Peek screen recorder seems to be a bit confused by that. When I try to record something, the "window" that shows up is about four inches from the screen I choose.
For example, if I choose "full screen" of the monitor on my left, it puts the red box mostly in the middle of the two monitors instead of fully over the left side. I am posting a screen shot of where the window goes on this page for an example (attached). The weird thing is that it will record the screen as if it is in the proper place (though does record the line of record box itself). If I move it with the move crosshairs to cover the window fully over the where I want it, it does not record correctly (it acts offcenter). I've tried playing with various things in Properties to see if it is a "compatability" thing, but haven't found an answer yet. Anyone have any ideas?
HI Elizabeth,
Our team is still narrowing down the cause of this one, but one of the fixes noted is to change the monitor resolution on all your monitors to match. Have you tested that out? Let me know if that helps at all and I can update the report with our team.
Hi, I've run into this issue as well. Two external monitors on Windows 10.
Whether I select to record the full screen or a specific window, the red box appears in the wrong place, split between two screens. I've attached a screenshot of what happened when I manually resized it and then tried to record.
It looks as though the resolution is the same. I tried reconnecting the additional monitors but that didn't do anything. It works fine when they are disconnected, but I really need two monitors for what I'm doing.
This isn't an issue with either Replay or Storyline 360 (although using Replay my mouse is in the wrong place. Storyline there is no problem).
Can I get a little help? Storyline is my least favorite way of recording my screen and right now that's my only option.
Thanks for sharing what you are running into as well, Alison.
You mentioned that you checked the resolutions, so I've opened a case for you so that one of our support engineers can take a look.
You should be hearing from someone soon.
I am having the same issue! I really love this community. I'm not happy with the inability to use dual monitors as being the answer, but at least I know I'm not losing it. I hope this bug is fixed sometime soon.
Hi Twanica!
I can see how this is frustrating! I'm sorry this has been such a hassle trying to use Peek on two monitors! This bug has been reported to our team and we are continuing to track the user impact. We'll respond if we hear of an update!
You're right! This community is quite amazing! It's because of people like you who continue sharing tips, asking questions, and keeping us updated on what is important to users! Thanks for taking the time to share!
Hi there, is there a solution to using dual monitors? Having the same issue when trying to record using Peek. The recording does not match where I have set the parameters for recording. Thanks.
Hi Gillian,
Thanks for contacting us and sharing that you are running into a similar issue.
Does the resolution match on both of your monitors? Looking back through the conversation and support cases, this seems to resolve the issue.
Hello, please let us know when the bug is fixed. I'm using Windows 10 and have 3 monitors. Even when I resize the recording window, the outcome is not what I had selected. Regardless of my recording size and select, it records half of my first and 2nd monitor.
Greetings, Maryam!
So sorry you're facing this. We're continuing to monitor this behavior, so I've shared your experience in our report.
In the meantime, what Scale and Layout setting are you using? Here's how to check and change this setting:
- Right-click your desktop and select Display settings.
- Click the Display tab in the upper left corner of the window that appears.
- Under Scale and layout, select 100% (recommended value) from the drop-down list.
Let me know if you see a difference when recording in Peek 360 again!
I am new to Articulate 360 and am just learning Peek 360 today.
Is there a fix for this dual screen issue? I'm having the same issues that the previous users on this thread experienced. When I am using dual screens, Peek gets confused, and the Peek preview pane gets caught up somewhere in between them. When I record, I get half of my image.
Thank you,
Darlene
