Forum Discussion
Articulate 360 VERY VERY SLOW
I seem to have an issue with storyline 360.
Working on a storyfile which is approximately 14 MB.
It contains 34 slides, with rather High res images, but no video or other heavy stuff. Yet moving simple text object from A to B can take around 5-10 seconds.
I have a high-end Dell laptop which is also used for After Effects and Premiere. So the capacity of the laptop could not be the problem. Working local so no issues with the network. Storyline is completely updated.
How much of the performance could be affected by the Highres images? I've used these images for a while with no problem at all.
Is there a way to purge the memory like in some Adobe software?
Does anybody know how to speed up Articulate.
Kind regards,
Harold
92 Replies
Reprot a support case, they are looking for files where performance is poor.
Hi Harold,
Sorry to hear that you have run into difficulty with this, but Phil is certainly correct.
If you could share your .story file with our team here, that would be helpful.
Thanks Phil,
I' probably do so, Because this is pretty annoying.
Correction: Support case submitted,
Thanks you both.
Thanks Harold! Looks like Renato is already helping you out :)
Leslie,
Indeed, Renato was at least able to replicate the issue.
Thanks for the info.
KG
Harold
Any news on this issue yet?
I found a folder on my system that can become rather large.
..\AppData\Local\Articulate\360\ApiCache
Is there something I can do with this folder so that Storyline speeds up a bit?
Kind regards
Harold
Hi Harold,
No update yet, but this is a focus for our team right now so if you spot anything else please let us know here or reply to your case with Renato. The more information the better as we tackle these performance issues!
I am encountering the same issue. Extreme slowness.
Sean, Articulate never became really fast and fluid on my system. But I must say after updating articulate it became much better. Also based on my feature request they found a data leak in the earlier versions. This caused large folders on my system and a high memory usage. The update pretty much solved this issue for me. So i hope your up to date.
Kind regards. Harold
Hi Sean and Harold,
We did fix one issue with performance recently (noted as - Storyline could become sluggish or display a low memory error, especially after several hours of use. We found a memory leak and fixed the problem. ) and we know that there are still some users who are struggling with performance issues. We're still digging into that as well, so any and all information you can share with our Support team is helpful!
Also, as Harold mentioned you'll want to make sure you're on the latest update (Update 16 today) and you can always find that by looking at our Version history here.
Audio is sluggish to play
Can't add FX and clean audio
While using Presenter....system becomes extremely sluggish. 20-30 seconds of delay waiting for slides to come back to edit capable.
Very disappointed in SL360...
I have already put in my order for Adobe CAPTIVATE.
I can no longer defend storyline...
Hi Rob,
Thanks for reaching out.
Sounds like you are having some difficulty with your audio and some slowness in general? I saw you reach out a few days ago here, but we did not hear back from you. We certainly would like the opportunity to help you out.
You mention Presenter, but then SL360 and Storyline, so I'm not sure which product you're experiencing the issues with.
Would you be able to share your project file and work one-on-one with a support engineer here so that we can better understand and help you out?
