Forum Discussion

CharlesRagucci-'s avatar
CharlesRagucci-
Community Member
10 months ago
Solved

Articulate Programs not installing after Desktop App issue and reinstall.

Hello,    This is frustrating, as my Articulate 360 app was not showing all my installed articulate apps. So we followed some of the suggestions on this forum uninstalled the desktop app which remo...
Articulate 360
community
rise 360
storyline 360
Studio 360
  • CharlesRagucci-'s avatar
    CharlesRagucci-
    10 months ago

    This issue was resolved by support by logging out of the desktop app and signing back in the programs populated and downloaded. 

StaceySingle150's avatar
StaceySingle150
Community Member
10 months ago

I am also having the same problem. I just submitted a support case. I also logged out through my web browser and then logged back in to see if that would fix the issue. No luck. I can open storyline by directly using the .exe file or by opening the .story file, but any action that tries to connect to the internet gives me an error.


I just saw this response from @charesragucci and it seems to have worked.

Try logging out of the Desktop App and logging back in
https://app.screencast.com/67s56sTCStjaZ?conversation=90ph7P2Q4IePsFd1hXjHrW