Hello! A colleague of mine is attempting to review a course built with Storyline. Unfortunately, when she adds comments, she keeps getting messages stating "Your computer seems to be offline. We'll automatically try to reconnect when an Internet connection is detected." However, she states that she is not offline. As such, she's unable to add her comments. I have successfully accessed the same link she's using and was able to add comments. Have others encountered this problem, and what can be done to overcome it? Might it be something on our end, like an issue with her computer, or something to do with our corporate firewall? Thanks!

Just an FYI, I constantly get this message and have to reload the page. This week has been particularly bad. I use the latest version of Chrome. I always work on local drive. Doesn't happen in a particular course. You can be on the main review 360 where it shows all your courses and it will just say you are offline, but I am clearly not as I am working on other things with no offline issues.

Thanks for the note John. Yes, I have worked with multiple support folks over the last few years, and it is okay. I have done everything listed. The only thing I can't do is disable VPN as I work from home and VPN is how we have to work. But this still happens when I am in the office two days a week, so it really isn't the route cause. Don't worry, I have learned to live with it, I just like to pipe in so people know that this has been happening unpredictably for years so they know it is not new. And being unpredictable is hard to troubleshoot. Thanks, usually a browser refresh will fix the issue. But I can admit it happens more lately than in previous years.

Hi there, James! I'm sorry she hit a speed bump with commenting on your course in Articulate Review. It sounds like you're headed in the right direction with thinking about her computer and internet environment. What browser is she using, and has she tried another? If you have corporate firewalls, could you have your administrators look at this article? It will tell them what needs to be open to access all things Articulate 360. Let me know what you think, and we'll take some next steps forward!

HI Celeste, Review 360 is currently unavailable, and we’re looking into what went wrong. We’ll let you know as soon as we have more info. We’re so sorry for any trouble. You can see updates on our Articulate Status page here and I'll also post updates here once we have a fix in place!

Any resolution for this? I'm having this issue too, on three different computers and with different browsers, and different courses! I have my Review open and it happens without any action on my side, just sitting there, I notice that the little gray dialog box pops up -- several times an hour!!! Is there some way to test my internet consistency? When I test it, it states I'm getting 100+ kbps! But I keep getting this message. Thanks!

Articulate Review: "Your computer seems to be offline."

CelesteBramlett
Community Member
6 years ago
My colleagues are reviewing content in Articulate 360 Review. I have 2 courses in review. They have been reviewing content all morning. All of a sudden - when trying to pick up where they left off - they are getting the offline message. So I don't believe that this is a browser or firewall issue. We have tried rebooting our computers. I have checked and my Articulate Review is up to date. Right before I created this message - I was finally able to get to the review page where all my courses are and when I chose one of my courses - it kicked me offline. Please help!
PhilipRoy-87736
Community Member
6 years ago
I'm not convinced that the issue has been resolved? For the past 2 days we get intermittent access to the review site. Oddly, when it is "working" we can access direct links to the latest version of a project for review, but the generic link of https://360.articulate.com/review/content just has a spinning wheel or a message appearing saying that my computer seems to be offline. Sometimes it just sits there, other times it loads with a refresh or if you wait a few minutes. Given that direct links function whilst the link to the "My content" area fails, suggests it's not a firewall issue on our end.
AlyssaGomez
Staff
6 years ago
Hey Philip,

That's definitely odd, and I'm really sorry you keep hitting a roadblock. Does this happen in all web browsers?

From here, I would recommend reaching out to our Support Engineers so they can take a deeper dive into your system to find out what's causing this.

Also, you can keep an eye on the current status of Articulate Review 360 here on our status page.
PhilipRoy-87736
Community Member
6 years ago
Yesterday I would have said that it is happening in both browsers installed (IE 11 and Edge) but this morning it's Edge only that won't load the URL I mention above. I have been keeping an eye out on the status page. I'll contact support.
AlyssaGomez
Staff
6 years ago
Thanks, Philip! I'll follow along as you and Miker work through this in your case.
AshleyT-Pollard
Staff
6 years ago
Hi LaRue,

Are all your computers accessing the Review 360 site through the same network? I'd look at ensuring the network endpoints and ports listed here are enabled with the help of your IT team.

Also, when you see the pop-up box, have you been idle or inactive for a period of time?
OwenHolt
Super Hero
5 years ago
I've started getting this in I.E. only. Maybe a security setting?
KatieRiggio
Staff
5 years ago
Hey there, Owen!

My hunch is that there could be something in Internet Explorer's proxy setting causing this.

Our Support Engineers can explore your setup! As always, feel free to connect with the team using this link:

We're here to help whenever you need it
TeresaVanderpos
Community Member
3 years ago
HI there, figure I might as well tag to this old post. I work remotely, use VPN and I don't normally have an issue connecting to Review 360, but in the last two days., I connect to RISE 360 no problem but when I try review, I get the message mentioned initially saying I am offline, but I am not offline. Any thoughts, I need to send people review links and I can't get the page to load. 5 minutes now and it is not loading.

I would like to add the issue today is going to the main Articulate Review url.

https://360.articulate.com/review/content - it just spins or says I am offline when I am not.

If someone send me a url to a module in review it will take me there.

One more addition, there has been a few minute delay in RISE loading the SL Review blocks when I need to change a block, and then sometimes I have to try two or three times or refresh my window for it to pick up the latest version I published.

So one more edit, now when I make the changes, and go to publish to review, I am not getting the review 360 module list, just create new unless I refresh my browser.

Something must be up with Review 360 :)
JoseTansengco
Staff
3 years ago
Hi Teresa,

Thanks for reaching out!

If you're only encountering the behavior while connected to your VPN, reach out to your network admin and ask them if they've made any recent changes to their VPN configuration. If yes, ask them to reconfigure the VPN to allow connection to Articulate's endpoints. You can test if the issue is the VPN by disconnecting from the service and checking to see if this allows you to connect to Review 360 without issue. If the issue persists, reach out to our support team here so we can take a closer look at the behavior.