Articulate Storyline 360 crashing Problem

Hello Everyone.

I just logged a support call with Articulate and I've been having constant issues with Storyline crashing on publishing and previewing. It's a glaring issue that Articulate has failed to give urgency into the matter. It seems crashing occurrences in Storyline is common and is due to a range of different issues. I've been through the entire forum's recommendations and none resolved the issue. 

After trial and error for about two weeks, it seems that I may have found what was causing Storyline to crash on publish and preview. Most of the time Storyline will crash when it attempts to write data relating to the Player. It freezes at exactly this point "Writing Player" and then it subsequently crashes.

Follow these steps to resolve the issue: (You may need to repeat steps 3 and 5 each time you attempt to publish or preview.). 

1. Navigate to your C:/ drive. Select the "View" menu option and enable "Hidden items".

2. Navigate further to Users -> AppData -> Roaming -> Articulate -> Storyline

3. Delete all "TMP" files from the "Storyline" folder.

4. Navigate further to 360 -> Players.

5. Delete all files from the "Players" folder.

This should resolve the crashing issues when publishing or previewing. Good luck!